Project Manager, Collision Field Operations

This role oversees operational performance, financial results, and customer experience across multiple locations in an assigned region. The position emphasizes accountability through rigorous KPI management, in-depth data analysis, and the implementation of strategic initiatives to enhance cycle time, profitability, repair quality, and overall customer satisfaction.

• Operational Leadership: Manage daily operations across locations to ensure efficiency, quality, adherence to safety standards, and standardized processes through audits and reviews
• Financial & KPI Performance: Oversee regional P&L; optimize labor, parts, and gross profit; and drive improvements in key metrics such as cycle time, touch time, repair ratios, severity, supplements, and CSI/NPS
• Reporting & Trend Analysis: Conduct regular data analysis of operational reports to identify trends and root causes; develop action plans; lead performance reviews; and present actionable insights to executives, supported by measurable outcomes
• Team Development: Support recruiting, coaching, and development of managers; establish accountability systems and succession plans; and foster a culture of ownership through quarterly reviews
• Customer Experience: Uphold high service standards, resolve escalations, and leverage CSI analysis to address systemic issues and identify training needs
• Compliance & Safety: Enforce safety protocols, insurer compliance requirements, documentation accuracy, and standards for facilities and equipment
• Strategic Execution: Deploy corporate initiatives, support new launches and acquisitions, drive data-informed improvements at the regional level, and collaborate with cross-functional teams
• 5+ years of collision repair leadership experience, including multi-location management
• Proven track record of managing P&L at regional or multi-site levels
• Strong analytical skills for interpreting complex operational reports and KPI dashboards
• Proficiency in data-driven decision-making, root cause analysis, and performance accountability
• Financial acumen and demonstrated operational excellence in driving efficiencies and improvements
• Change leadership and executive communication skills for strategic execution and presentations
• Willingness to travel regularly within the assigned region

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program