About KB Home:
KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don’t just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.
The Opportunity:
Responsible for management of the construction team for multiple communities, complex/high volume operations, and/or start-up divisions. Oversee construction from dirt through closing while maximizing profits and maintaining excellence through the business model. Ensure quality assurance and customer satisfaction are maintained throughout the construction process. Provide daily supervision and coordination of tasks for 2 or more direct reports.
Key Responsibilities:
Performance Management:
- Work with Construction Director and VP to recruit staff, train and retain construction staff through proper coaching and performance management on construction non-negotiables and scorecards. Identify performance gaps and offer solutions to narrow the gap.
- Ensure all required training is complete and performance reviews are conducted.
- Supervise daily activities of 2 or more direct reports and troubleshoot any escalated construction and customer service issues.
- Point person/liaison to field staff and division management.
Construction/Cycle Time/Home Readiness:
- Plan and direct KB staff and trade partners in the construction and completion of quality residential homes with strong commitment to executing the business model and 100% Complete/100% Satisfied program.
- Responsible for milestone report (slab to frame, frame to mechanical, drywall to cabinet and cabinet to final).
- Ensure consistent application of “Even Flow”, homes completed per schedule (daily starts, closings and monthly deliveries).
- Schedule and monitor trade partners during the entire construction process from start to closing. Informs and trains trade partners regarding company policies and procedures, including safety and OSHA compliance.
- Approve trade partner’s purchase orders and invoices for assigned homes, while ensuring completion of work in a quality and timely manner. Maintains trade partner scorecards on performance and submits to purchasing.
- Monitor subdivision cleanliness and hold trade partners responsible for daily clean-up.
Interact with Architecture, Engineering, Studio, Purchasing and DUP and consider their input/deadlines during the process to ensure timely quality construction.
Customer Service:
- Responsible and accountable for daily customer service metrics including average days to close claims, average cost per claims and ensuring no claims go over 14 days.
- Continually strive for superior CSI ranking in specific market.
- Responsible for executing all home deliveries 100% complete and signed off by COE by the homebuyer.
- Monitor and resolve customer or construction concerns to facilitate smooth final closing process.
- Manage Pre-Construction and Pre-Drywall orientations with buyers to reinforce contact with buyer throughout the construction process.
- Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
- Participate in Community Teams, and take ownership of construction matters/issues. Works directly with the salesforce with an emphasis in teamwork and customer satisfaction.
Safety & Quality Standards:
- Maintain a safe work site by implementing good housekeeping regulations and safety requirements, enforcing safe work habits and observing OSHA and any state-level agencies’ regulations.
- Facilitate weekly safety meetings with staff and trade partners
- Ensure Quality Checkpoints are completed and provides daily status updates on the construction progress on each unit.
- Manage the installation and maintenance of SWPPP for the construction site.
External Partnerships (trade partners, municipalities, building officials):
- Ensures the community is working with NHQ certified trade partners
- Drives the permit and inspection sign-off process on a timely basis
- Responsible for inspection process in assigned homes and interacts with VA, FHA, City, County, State and Conventional inspectors involved in the homebuilding process
What You Bring:
- High school degree or equivalent required
- Associates or Bachelors degree preferred
- Construction Management vocational degree or certificate preferred
- 4-6 years of construction experience in homebuilding or related real estate industry required
- Strong experience in delivering high quality customer service programs.
- Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
- Strong people skills, including the capability to handle various personalities and develop professional relationships
- Action oriented, with the drive to push projects and tasks to successful closure
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
- Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
- Makes quick and accurate decisions based heavily on facts, data and/or metrics
- Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.
Requirements:
- Work full-time schedule with flexibility for overtime when necessary
- Ability to work the “On-Call” program when needed (respond to emergency calls or other issues during off-hours)
- Local travel required within designated division
- Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Ability to stand or sit for extended periods.
- Ability to move about work location.
- Ability to drive/travel as needed.
- Ability to walk up and down stairs.
- Ability to observe details at close range and communicate information so others will understand.
- Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
- Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales)
Compensation Details and Benefits:
KB Home offers a competitive base pay. Other rewards may include bonuses or role-specific awards.
KB Home provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, sick time and vacation.
The KB Home Difference:
Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.
As a KB Home team member, you’ll experience:
• A culture defined by customer obsession and collaboration.
• The satisfaction of helping families achieve their dream of homeownership.
• Opportunities for growth and development within a nationally recognized company.
Visit our career site to learn more about working at KB Home and joining our team.
KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings.
KB Home is an Equal Opportunity Employer