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Project Manager - Contact Center

V2Soft, Inc

Auburn Hills, MI

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Artificial Intelligence (AI), Automation, Business Administration, Call Center Management, Call Centers, Contact Management, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Documentation, Genesys Solutions, Information Technology & Information Systems, Leadership, Operations Processes, Presentation/Verbal Skills, Project/Program Management, Salesforce.com, System Integration (SI), System Operations, Team Lead/Manager, Technical Leadership, Telephony
LOCATION
Auburn Hills, MI
POSTED
29 days ago
Required Experience & Must‐Have Skills Education Bachelor's degree in Business Administration, Information Technology, Project Management, or a related field. Master's degree preferred. Experience 8+ years of experience managing technology projects and operational programs within customer service or contact center environments. Demonstrated experience managing large‐scale technology transformations, ideally with system implementations or customer service technology. Background working with or coordinating third‐party system integrators strongly preferred. Salesforce CRM experience Exposure to AI/automation implementations Knowledge of Genesys or telephony systems Core Skills Strong understanding of customer service processes and the operational impacts of system changes. Exceptional communication, documentation, and executive‐level presentation abilities. Proven ability to lead cross‐functional teams through complex, multi‐stakeholder programs. High persistence and resilience — able to thrive in a fast‐paced, urgent, and demanding environment.

About the Company

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V2Soft, Inc

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