Manage company mitigation projects, services and production operations through production personnel. Ensure a quality team of properly trained employees produce jobs completed according to company policies, processes and procedures. Supervise, monitor and communicate with management on all project activities. Manage and improve production operations (whenever possible) to assure quality results and customer satisfaction.
- Oversee and manage all production activities to meet (or exceed) revenue, expense and profit goals and objectives
- Residential and commercial property estimating, scoping and quality control
- Secure approved scope and price with insurer and property owner.
- Respond to calls and manage water and fire losses
- Ability to build relationships with property owners and insurance adjusters
- Training and development of team members.
- Monitor all projects to completion.
- Ensure quality communication with executive, office, production and marketing personnel
- Coordinate production resources for job scheduling and completion (including subcontractors where necessary)
- Ensure compliance with all company policies, procedures and processes
- Oversee quality control of all products, services and work production activities
- Provide product, safety and production training
- Assist in recruiting, hiring and development of production staff
- Handle and resolve customer conflicts (when necessary) to assure customer satisfaction
Position Requirements
- Effective written and oral communication
- Restoration experience
- Xactimate experience
- IICRC Certification
- Available for on-call schedule
- Clean driving record
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.