Project Manager Facilities

Overview

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About ExpressExpress is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. About BonobosOur Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

Location Name

Responsibilities

The Project Manager Facilities supports the field team managing store maintenance needs, sustainability projects,  construction work, vendor relationships, and billing/invoicing.  This role will also assist the Manager of Facilities in creating and managing quarterly preventive maintenance programs and follow up for stores.

KEY RESPONSIBILITIES

• Ensure preventative maintenance programs are sustained for all applicable trades including GMC (general maintenance contractors), HVAC (heating, ventilation, and air conditioning), janitorial, and pest control, and other large- or small-scale maintenance projects
• Partner with Real Estate and Store Operations on store construction projects
• Review performance reporting by vendor/trade on response and resolution time, determine SLA standards, and create metrics/dashboards to evaluate efficacy
• Partner with Manager of Facilities to help set facilities budgets, both elective and preventative
• Help implement, and manage facilities’ process improvements
• Resolve escalated or emergency maintenance issues and coordinate issue resolution
• Partner with Real Estate and lead Store Operations workstream on store construction projects
• Communicate and collaborate with field business leaders and cross functional partners

REQUIRED EXPERIENCE & QUALIFICATIONS

• Bachelor’s Degree or relevant work experience
• 3 years of experience
• Previous project, construction, and/or facilities management experience
• General mechanical and HVAC knowledge
• RFMP (Retail Facility Maintenance Professional) Certification preferred
• Ability to read and interpret blueprints
• Ability to travel 20-25% of the time with weekend accessibility
• Experience with Microsoft Excel, Microsoft Word and Google Workspace

CRITICAL SKILLS & ATTRIBUTES

• Polished, professional and mature
• Self-starter with strong organizational/multi-tasking skills
• Ability to communicate and build relationships with both vendors and field  
• Resourceful and solution-oriented
• Experience with Service Channel a plus
• Ability to follow up and solve issues in a timely manner

Closing

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.