Restoration Project Manager
The Restoration Project Manager leads field production for residential and commercial water, fire, smoke, and related restoration projects. This role is responsible for overseeing job progress, supervising technicians, ensuring quality and budget compliance, managing documentation for insurance purposes, and serving as the primary point of contact for customers and adjusters. Strong leadership, technical knowledge, and customer service skills are essential to success in this position.
Key Responsibilities
- Manage and oversee residential and commercial restoration projects from start to completion
- Supervise and support technicians assigned to each job, ensuring safety, quality, and efficiency
- Monitor drying, demolition, mitigation, and restoration activities to ensure scope compliance
- Communicate job processes, timelines, and next steps clearly to customers
- Interface with insurance adjusters, customers, and internal teams to resolve issues and ensure job success
- Create or assist with estimates using Xactimate in accordance with IICRC standards and carrier guidelines
- Inspect and scope losses onsite; document damages with clear notes and job photos
- Maintain accurate job documentation, including photos, notes, and billable activities for insurance reimbursement
- Track labor, equipment, and materials used and communicate billable events appropriately
- Conduct quality assurance inspections, obtain customer approvals, and request payments when necessary
- Train and mentor technicians as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong background in restoration and/or construction, including knowledge of building materials and repair methods
- Experience managing teams and leading field operations
- Proficiency with Xactimate and mobile job documentation software preferred
- Excellent communication, problem-solving, and customer service skills
- Valid driver's license with a satisfactory driving record
- Ability to work independently, manage multiple priorities, and meet deadlines
- Willingness to participate in an on-call schedule
Preferred Certifications
- WRT Water Damage Restoration Technician
- ASD Applied Structural Drying Technician
- FSRT Fire & Smoke Restoration Technician
- OCT Odor Control Technician
Physical Requirements & Work Environment
- Ability to lift up to 70 pounds and perform physically demanding tasks as needed
- Ability to stand, walk, bend, crouch, and work for extended periods
- Must be able to wear required personal protective equipment, including respirators
- Work performed in both indoor and outdoor environments with varying conditions
Disclaimer
This position description reflects the general duties of the role and may be modified as business needs require. Employment is at-will, and reasonable accommodations may be provided in accordance with applicable laws. Compensation: $70,000.00 - $85,000.00 per year
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.