Direct, lead and motivate multi-disciplinary project teams and hold team members accountable to deliver results within an agreed project governance structure to ensure customer satisfaction throughout the life of the program. Shared customer relationship management with Account Managers.
Coach, mentor and, via frequent discussions with line managers, continuously develop project team members. Program Manager uses in depth understanding of multiple functions and strong relationships with these functions during the execution.
Act as single point of contact for customers with regards to operational questions and ensure each project milestone is delivered in line with the agreed objectives.
Act as the customer advocate and champion in the LPB organization.
Manage project scope, timelines and budget and program profitability together with core project team.
Raise and prepare scope changes and communicate them to a customer in close collaboration with Account Manager.
In collaboration with Account Management / Commercial Development, create mid-long term program strategies. Define, organize and be responsible for all customer communication (using an open communication model), agreeing milestones and conducting "lessons learned " with the customer, as well as executing decommissioning at the end of contractual activities.
Program Manager ensures the right and effective internal and external governance are in place and are effective. Also ensures very clear alignment of internal stakeholders.
Key requirements:
Leadership - ability to manage group of people to act towards achieving a common goal; ability to drive execution through efficient communication, creating a trusting environment and taking personal accountability for decision and actions.
Driving Results - set ambitious and realistic plan and priorities, implement and monitor appropriate KPIs, to track progress, able to prioritize activities overcoming challenges while maintain high quality standard.
Agility - challenge status quo to improve processes, open to new ideas, able to learn from others and from personal experiences to propose and drive changes; use to navigate in ambiguity keeping focus on business requirements.
Effective Communication - ability to create clear sense of common purpose and direction through effective communication of goal, strategy and issue/challenges and adapting to the targeted audience.
Customer Focus - ability to quickly solve problems/conflict as and when they arise with a strong analytical mindset. Actively drive and create solutions.
Business Awareness - translate strategy into actionable objectives and plans. Understand the key drivers affecting profitability, recognize business opportunities, identify improvements to meet the challenges within a given project/portfolio.
Influence - ability to work in a matrix management environment and gain the cooperation of others over whom they have no direct authority or control; create inspirational climate, demonstrate positive and constructive mindset.
5-10 Years Experience
Numbers & Facts
Location
Bend, OR
Industry
Staffing/Employment Agencies
Company Size
100 to 499 employees
Year Founded
1990
Website
http://www.sunrisesys.com/
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
Business, management, and technical fields
Information technology consulting and software solutions.
Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
Design, development, and support of cloud-based solutions from simple to highly complexed
Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
Data processing and data migration
Application re-engineering and platform migration
Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
Skills
Analysis Skillsunmatched
Automationunmatched
Budgetingunmatched
Coachingunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Satisfactionunmatched
Establish Prioritiesunmatched
HVACunmatched
Leadershipunmatched
Matrix Managementunmatched
Mentoringunmatched
Multitaskingunmatched
People Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Profit & Lossunmatched
Project Developmentunmatched
Project Executionunmatched
Project Trackingunmatched
Project/Program Managementunmatched
Quality Managementunmatched
Sales Managementunmatched
Team Lead/Managerunmatched
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