Role: Project Manager
Duration: Long Term
Location: USA/ Canada- Remote
Role Summary
We are looking for an experienced Project Manager to lead customer implementation projects involving SQL, Java, networking, Active Directory/LDAP, Windows environments, certificates, and hardware integrations. The Project Manager will own end-to-end project delivery, coordinate technical teams, manage customer communication, and ensure implementations are completed on time and with high quality.
Key Responsibilities
Own end-to-end project delivery from kickoff through implementation and go-live.
Develop and manage project plans, milestones, dependencies, and resource assignments.
Coordinate activities across Implementation Analysts, engineering teams, customers, and other stakeholders.
Track technical dependencies related to SQL, Java, networking, Active Directory/LDAP, Windows, certificates, and hardware.
Proactively identify and manage risks, issues, blockers, and dependencies.
Drive resolution of technical issues by coordinating with the appropriate technical teams.
Conduct regular project status meetings and provide clear status updates to customers and internal leadership.
Manage customer expectations and ensure timely communication of risks, delays, and required actions.
Ensure customer prerequisites, infrastructure, access, and technical dependencies are completed as planned.
Coordinate implementation, testing, go-live, and post-implementation activities.
Manage multiple customer implementations simultaneously while maintaining delivery quality.
Ensure project documentation, action items, decisions, and lessons learned are properly maintained.
Required Skills
Strong experience managing technical implementation or infrastructure projects.
Good understanding of SQL, networking, Windows, Active Directory/LDAP, Java, certificates, and infrastructure concepts.
Ability to understand technical issues and effectively coordinate troubleshooting and resolution.
Strong project planning, risk management, dependency management, and stakeholder management skills.
Experience working directly with customer technical teams.
Ability to manage multiple projects and priorities in a fast-paced environment.
Strong written and verbal communication skills.
Ability to communicate technical topics clearly to both technical and business stakeholders