Please use the standard Project Manager JD including the below points Project manager to help with the Risk & Control Team Primary functions involve tracking work requests, logging into JIRA, communicating upcoming deadlines, and project reporting Strong written and spoken communication skills are required
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Numbers & Facts
Location
Jackson, FL
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Analyst Interviewsunmatched
Atlassian JIRAunmatched
Coachingunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Incident Managementunmatched
Interviewing Skillsunmatched
Knowledge Baseunmatched
On Callunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Project Trackingunmatched
Project/Program Managementunmatched
Proposal Writingunmatched
Quality Metricsunmatched
Regulatory Requirementsunmatched
Risk Managementunmatched
Service Level Agreement (SLA)unmatched
Time Managementunmatched
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