Billing, Capacity Management, Communication Skills, Continuous Improvement, Corrective Action, Customer Experience, Customer Relations, Customer Support/Service, Data Quality, Demand Forecasting/Planning, Information/Data Security (InfoSec), Localization, Metrics, Multitasking, Order Delivery, Production Control, Project/Program Management, Reporting Dashboards, Scripting (Scripting Languages), Team Player, Time Management
Project Manager
Location: Burbank (On-Site)
Schedule: Day Shift, 9a Start Time
Position Type: Full-Time, Salaried
Compensation Range: $70,000-$85,000
Responsibilities
- Oversee localization production and asset delivery, including scripting, subtitling, and dubbing across global markets
- Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
- Establish a solid understanding of specific client specifications and needs
- Build strong working relationships with clients and deliver world class customer service
- Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
- Work with the billing team to ensure projects are billed correctly and on time to clients
- Perform order entries based on client requests and ensure data accuracy in all internal and external systems
- Provide strategic solutions to any issues that may arise with clients
- Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
- Identify areas of opportunity to enhance clients' experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
- Support Pixelogic's vision and represent the best interests of both the customer as well as the company
- Abide by security policies and protect information entrusted to you
- Document processes to use as training guides (including video trainings)
- Utilize dashboards, reports and metrics to monitor production milestones and status
- Help build and evolve the company and team culture
- Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
- Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
- Participate in Operational Initiatives (OI's) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts
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Pixelogic Media Partners, LLC