Project Manager

If you''re looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You''ll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Academic Advising Project Manager supports the Academic Advising Department by managing projects, analyzing data, and streamlining processes to enhance student success and departmental efficiency. This role blends strategic planning, quality assurance, and cross-functional collaboration to ensure optimal workflow and service delivery. The Project Manager will serve as a liaison between advising teams, leadership, and technical departments to identify and implement creative solutions to operational challenges.

This position is located on campus at Full Sail University in Winter Park, FL and reports to the Director of Academic Training and Operations.

Essential Duties and Responsibilities:

• Manage multiple projects effectively, ensuring timely completion and alignment with departmental goals.
• Generate, analyze, and disseminate reports (daily, weekly, monthly, and ad hoc) to support decision-making and performance tracking.
• Develop and maintain workflow reporting and pacing tools.
• Partner with IMT and advising leadership to identify operational needs and implement system improvements.
• Facilitate cross-departmental communication to support comprehensive advising services.
• Coordinate departmental quality assurance standards and processes.
• Conduct assessments and provide recommendations for continuous improvement.
• Track performance measures to assess employee success and service quality.
• Assist in the development and implementation of assessment plans and learning outcomes.
• Provide coaching, evaluations, and performance feedback to increase team efficiency.
• Analyze student data to identify triggers for proactive outreach and support.
• Create and review report data to inform quality assurance and student service enhancements.
• Advocate for technology needs and system integration improvements.
• Collaborate with team leaders and training managers to identify training opportunities based on data insights.
• Participate in leadership and university-wide meetings, committees, and events.
• Provide coverage for other project management roles as needed (Junior PM, Senior PM, Operations Manager).
• Support coordination of advising-related events (e.g., academic success fairs, workshops, orientation).
• Maintain relationships with external departments to ensure cross-functional collaboration.
• Adhere to university policies and maintain confidentiality of personnel and student information.
• Assist with workflow management efforts to ensure departmental tasks are prioritized in accordance with leadership guidance.
• Audit advising team case queues to ensure accuracy and timeliness of team responses.

Other Responsibilities:

• Demonstrate a strong commitment to Full Sail University's mission and values.
• Adhere to Full Sail University's policies and procedures.
• Maintain strict confidentiality of students and institutional information.
• Comply with company attendance standards.
• Perform other duties as assigned.

Supervisory Responsibilities: No

Competencies:

• Exceptional analytical and problem-solving skills
• Strong interpersonal skills with professional and constructive engagement across all levels
• Exceptional written, verbal, and professional communication skills
• Detail-oriented with a commitment to quality and accuracy
• Strong multitasking and time management abilities
• Capable of working independently, efficiently, and collaboratively
• Strong listening and decision-making capabilities
• Proven experience in risk and change management
• Assertiveness, enthusiasm, and self-motivation
• Passion for encouraging learning and personal growth
• Demonstrated commitment to outstanding customer service
• Solution-oriented with a focus on meeting deadlines
• Prompt responsiveness to team and leadership requests
• Desire for continuous learning and development
• Ability to thrive in fast-paced, immersive environments
• Crisis-handling and conflict resolution skills

Education and/or Experience:

• Bachelor's degree in Education, Business Administration, Social Work, Psychology, Counseling, Communication, Leadership, or a related field.
• Minimum of 2 years of relevant experience in project management, academic advising, or educational operations.

Certificates, Licenses, Registrations:

• N/A

Computer/Equipment Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience with Salesforce, Campus Nexus, Tableau (preferred).

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alphanumeric data into a computerized system often while listening on the telephone. (May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.)

Full Sail is an Equal Opportunity Employer.