Bachelor's degree or equivalent; MBA a plus or equivalent experience
3-5 years of proven performance in change management
7+ years of program or project management experience
Proficient with Google Suite (documents, spreadsheets, presentations)
Excellent written and verbal and communication skills
Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes
Sought after strategic partner, able to build and nurture strong relations and influence broadly
Experienced in using AI for streamlining business tasks
Lean, Six Sigma experience a plus
Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our "Definition of Done” standard, ensuring seamless adoption of changes and creating an excellent experience for experts amidst change
Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no/minimal defects
Partner with product and communication teams to understand roadmaps and proactively communicate changes
Coordinate development and delivery of expert UAT, training, help content, and SOPs
Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement
Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable
Partner, educate, roadshow and mentor others on change management best practices
Role model expert advocacy translates expert insights (quantitative and qualitative) into action for support readiness work from inception through post implementation
3-5 years of proven performance in change management
7+ years of program or project management experience
Proficient with Google Suite (documents, spreadsheets, presentations)