Description:
About Us
American Packout of Nashville is a contents restoration and packout services company specializing in residential and commercial losses caused by fire, water, mold, and other disasters. We partner closely with restoration contractors, insurance carriers, property managers, and referral partners to provide professional, efficient, and well-documented contents restoration services.
Position Summary
The Packout Project Manager is responsible for managing all aspects of contents packout and packback projects from initiation through completion. This is a hands-on leadership role requiring active field involvement while managing crews, documentation, customer communication, quality control, and job profitability.
In Nashville, this role also includes a business development and referral relationship component. The Packout Project Manager will help build and maintain strong referral channels while ensuring every project meets high standards for chain-of-custody, documentation accuracy, and customer experience.
This is not a supervisory-only role. The Packout Project Manager is expected to work in the field regularly while leading crews, managing projects, and supporting market growth.
Key Responsibilities
Project Management & Field Operations
- Manage all aspects of contents packout and packback projects from initiation through completion
- Coordinate and oversee on-site packout crews during fire, water, and mold losses
- Perform and supervise packing, moving, loading, and unloading activities as needed
- Schedule crews appropriately and ensure proper staffing for each project
- Manage project timelines, labor efficiency, and job profitability
Inventory, Chain-of-Custody & Quality Control
- Create and manage detailed room-by-room inventories using approved documentation systems
- Ensure proper packing, labeling, protection, handling, and chain-of-custody for all customer belongings
- Oversee loading, transport, secure warehousing, and storage operations
- Coordinate cleaning, deodorization, and restoration of salvageable contents
- Perform quality control inspections during packout, storage, and packback phases
- Oversee packback operations, ensuring contents are returned accurately and respectfully to original locations
Documentation & Insurance Support
- Maintain accurate job files including photos, notes, inventories, and supporting documentation
- Ensure documentation meets insurance carrier and company standards
- Communicate with adjusters, property managers, contractors, and clients regarding scope, timelines, approvals, and documentation
Customer & Partner Communication
- Maintain clear, professional communication with homeowners and set expectations for timelines and processes
- Resolve customer concerns promptly while protecting company reputation and service standards
Training, Safety & Standards
- Train and coach technicians on proper procedures, documentation, and customer interaction
- Ensure compliance with company SOPs, safety standards, and customer service expectations
- Manage equipment, vehicles, supplies, and materials related to contents operations
Marketing & Lead Development Responsibilities
- Proactively build and maintain relationships with key referral partners including restoration contractors, plumbers, property managers, insurance agents, adjusters, and facility managers
- Represent the company professionally at networking events, site visits, and industry functions
- Identify and pursue new lead sources to support consistent job flow
- Conduct routine outreach, follow-ups, and relationship management with existing partners
- Collaborate with ownership on business development strategy and market expansion efforts
- Maintain a strong professional presence that supports sustained market growth
Qualifications
- 3+ years of experience in packout, contents restoration, or related project management role
- Proven experience managing packout and packback projects end-to-end
- Strong knowledge of inventory systems, chain-of-custody, and contents handling best practices
- Experience working with insurance carriers and adjusters preferred
- Strong organizational and documentation skills
- Ability to lead crews in hands-on production environments
- Valid driver’s license with clean driving record
- Strong communication, leadership, and customer service skills
Physical & Work Requirements
- Ability to lift and carry up to 75 lbs regularly
- Ability to stand, bend, climb, and work in residential and commercial environments
- Ability to perform repetitive lifting, carrying, and loading activities
- Comfortable working in varying weather and job site conditions
Benefits
- Competitive compensation based on experience
- Medical, dental, and vision insurance
- Paid time off and holidays
- Growth opportunities within a growing national organization
Equal Employment Opportunity
American Packout of Nashville is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
ADA Statement
Applicants must be able to perform the essential functions of this position with or without reasonable accommodation.
Requirements: