Position Title: Program Manager – Security Support Services
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Location: Oak Ridge, Tennessee
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Employment Type: Full-Time
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Clearance: Must be able to obtain and maintain the security clearance/access authorization required for the position.
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Position Summary\n
The Program Manager provides overall leadership, management, and accountability for a large, multidisciplinary security support services program operating in a highly regulated and secure environment. The Program Manager is responsible for successful execution of all contractual, operational, technical, staffing, quality, safety, security, financial, and performance requirements.
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The position serves as the senior onsite management representative and primary interface between the customer, corporate leadership, employees, subcontractors, and other stakeholder organizations. The Program Manager leads an integrated workforce of approximately 40–50 security professionals performing personnel security, industrial security, information security, classification, credentialing and access management, technical security, records management, compliance, and program support functions.
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Essential Duties and Responsibilities\n
Program Leadership & Contract Execution
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- Provide overall management, direction, administration, quality assurance, and leadership for all program activities.
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- Maintain full responsibility and accountability for program performance, staffing, schedule, quality, cost, security, safety, and customer satisfaction.
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- Translate contractual requirements and performance objectives into executable operating plans, work assignments, staffing models, schedules, and performance measures.
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- Ensure all services are delivered in accordance with contractual requirements, applicable regulations, policies, procedures, and security requirements.
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- Establish governance processes for managing program performance, risks, issues, decisions, corrective actions, and customer commitments.
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- Maintain an integrated operating environment across multiple functional areas, organizations, and locations.
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Customer & Stakeholder Management
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- Serve as the primary management interface with customer leadership and designated contracting/program representatives.
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- Establish and maintain effective relationships with customer organizations, site stakeholders, partner organizations, and other contractors.
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- Lead recurring program reviews, operational meetings, staffing discussions, performance reviews, and issue-resolution sessions.
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- Anticipate customer requirements and proactively address emerging operational or staffing needs.
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- Provide timely and accurate responses to customer requests and management inquiries.
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- Escalate significant performance, security, staffing, safety, or contractual issues appropriately.
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Workforce Management
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- Lead a multidisciplinary workforce of approximately 40–50 employees and subcontractor personnel.
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- Manage recruiting, onboarding, retention, succession planning, workforce development, performance management, and employee engagement.
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- Ensure positions are staffed with appropriately qualified, trained, experienced, and cleared/eligible personnel.
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- Maintain staffing continuity and minimize vacancies in mission-critical positions.
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- Establish cross-training and succession strategies for critical and difficult-to-fill positions.
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- Monitor employee qualifications, certifications, training, clearances, and position requirements.
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- Work with Human Resources and recruiting personnel to maintain a qualified candidate pipeline.
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Transition & Continuity of Operations
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- Lead workforce and operational transition activities at program startup.
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- Develop and execute detailed transition schedules, staffing plans, knowledge-transfer activities, credentialing requirements, and risk mitigation measures.
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- Coordinate recruitment and onboarding of incumbent and newly recruited personnel where appropriate.
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- Maintain continuity of critical security services throughout transition.
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- Establish contingency staffing and succession plans for essential functions.
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Subcontractor & Teaming Management
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- Manage subcontractors and teaming partners as an integrated component of the overall program.
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- Establish clear roles, responsibilities, workshare, reporting relationships, and performance expectations.
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- Monitor subcontractor staffing, quality, schedule, security compliance, deliverables, and contractual performance.
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- Ensure subcontractor personnel meet the same applicable qualification, training, safety, and security standards as prime-contractor personnel.
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- Resolve performance or interface issues among team members.
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Quality & Performance Management
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- Develop and implement a comprehensive quality-management approach.
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- Establish measurable Key Performance Indicators and service-performance metrics.
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- Monitor staffing levels, vacancy rates, employee retention, processing timeliness, workload, deliverable status, quality defects, corrective actions, and customer satisfaction.
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- Conduct management reviews and trend analyses to identify performance risks and improvement opportunities.
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- Establish root-cause analysis and corrective/preventive-action processes.
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- Promote continuous improvement and process standardization.
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Risk & Compliance Management
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- Maintain a program-level risk register and mitigation process.
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- Ensure compliance with applicable federal requirements, security policies, customer procedures, safety requirements, quality standards, and contractual obligations.
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- Ensure sensitive, controlled, proprietary, personally identifiable, and classified information is appropriately protected.
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- Support internal and external audits, assessments, inspections, and reviews.
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- Ensure findings and corrective actions are documented, tracked, and closed on schedule.
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Financial & Administrative Management
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- Monitor labor utilization, staffing, budgets, forecasts, subcontractor expenditures, and other program costs.
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- Ensure labor hours and personnel assignments align with contractual requirements.
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- Review invoices, staffing reports, management reports, and program deliverables.
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- Coordinate with corporate contracts, finance, HR, security, recruiting, quality, and executive leadership.
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- Ensure accurate and timely submission of required reports and deliverables.
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- Required Qualifications\n
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- Bachelor's degree in business administration, management, security management, criminal justice, engineering, or another relevant discipline; equivalent directly relevant experience may be considered where appropriate.
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- Approximately 10 or more years of progressively responsible experience supporting complex federal, national-security, defense, critical-infrastructure, nuclear, intelligence, or similarly regulated programs.
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- Approximately 5 or more years in a senior program, project, operations, or contract-management role.
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- Demonstrated experience managing multidisciplinary professional-services organizations.
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- Demonstrated experience managing programs with approximately 25–50+ employees or comparable complexity.
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- Experience managing employees and subcontractors in secure or highly regulated environments.
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- Experience with recruiting, retention, workforce transition, performance management, and succession planning.
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- Experience developing and managing KPIs, quality programs, risk-management processes, corrective actions, and management reporting.
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- Strong understanding of federal contracting and customer-service environments.
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- Excellent written, verbal, presentation, leadership, and interpersonal skills.
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- Ability to obtain and maintain required security clearance/access authorization.
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- Preferred Qualifications\n
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- PMP or equivalent program/project-management certification.
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- Previous management of federal security-support services.
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- Experience managing cleared workforces.
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- Experience with personnel security, industrial security, physical security, information security, classification, credentialing, or related security disciplines.
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- Experience transitioning an incumbent workforce.
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- Experience managing multiple subcontractors or teaming partners.
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- Experience supporting multiple customer organizations or geographic locations.
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- Familiarity with quality-management systems and continuous-improvement methodologies
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