Project Manager

Germinait Solutions Pvt. Ltd. is an innovative AI company dedicated to transforming stakeholder interactions. Our platform, Joyful,  transforms how businesses understand and act on customer feedback, moving from a reactive, cost-centered approach to a proactive, value-driven one. Joyful's 'Listen' and 'Engage' modules are powered by a cutting-edge data pipeline that enriches customer feedback from every channel, providing deep, actionable insights and empowering customer service teams to create meaningful interactions.

The Role We're looking for a Project Manager who will be the engine that keeps Joyful's product and client delivery running on time and on track. In a fast-moving environment where we're simultaneously building platform features and delivering implementations for enterprise clients, this person will be the connective tissue between product, engineering, and business teams-making sure nothing falls through the cracks and commitments are always met. You'll own our delivery rhythm: from sprint planning and tracking to client onboarding milestones, working closely with the CEO, Product Manager and Head of Engineering to ensure that what gets committed gets shipped-on time.

What You'll Do

Delivery & Execution

• Own end-to-end project tracking across product development and client implementation workstreams, ensuring deadlines are met and blockers are surfaced early
• Drive sprint planning, backlog management, and sprint reviews in collaboration with product and engineering leads
• Monitor team capacity, flag risks proactively, and course-correct before timelines slip
• Maintain a single source of truth for all active projects, milestones, and dependencies in Jira

Client Implementation Management

• Coordinate client onboarding and implementation projects for enterprise accounts, managing timelines, dependencies, and stakeholder communication
• Act as the operational point of contact for delivery-related queries from clients and internal teams
• Track and report on implementation progress, ensuring client commitments are met with minimal escalation

Process & Communication

• Establish and maintain clear project documentation, status reports, and communication cadences across teams
• Identify process gaps and propose improvements to how we plan, track, and ship

What We're Looking For

• 3-4 years of experience in project management or program management, preferably in a SaaS or tech product environment
• A track record of delivering projects on time - this is non-negotiable; we need someone who treats a deadline the way a pilot treats a departure time
• Hands-on experience with Agile methodologies and tools like Jira
• Strong organizational skills with the ability to manage multiple parallel workstreams
• Excellent communication skills - able to translate status updates clearly for both technical teams and business stakeholders
• A bias for action: comfortable making decisions with imperfect information and escalating the right things at the right time
• Experience managing enterprise client implementations is a strong plus
• Familiarity with AI or CX platforms is a bonus, not a requirement

Why Join Us

• Be a central part of a high-growth AI platform that's redefining customer experience for India's top enterprises
• Work directly with the product and engineering leadership in a collaborative environment
• Make a visible, measurable impact - your work will directly determine whether we ship on time
• Opportunity for significant growth as the team and platform scale rapidly