Communication Skills, Contract Management, Customer Satisfaction, Customer Support/Service, Department of Health and Human Services, Detail Oriented, Employee Benefits, Establish Priorities, Federal Contracts, Government, Human Resources, Multitasking, Onboarding, Organizational Skills, PHR (Professional in Human Resources), Performance Metrics, Presentation/Verbal Skills, Project Management Professional (PMP), Project/Program Management, Public Administration, Quality Control, Retirement Plan, Risk, Risk Management, SPHR (Senior Professional in Human Resources), ServiceNow, Society for Human Resource Management (SHRM), Team Lead/Manager, Workforce Management
Position Objective: GAP Solutions is hiring a Project Manager to lead a 38 person Federal HR team delivering staffing, recruitment, benefits, and personnel processing services to the U.S. Department of Health and Human Services (HHS). You'll serve as the single point of accountability for a contract supporting the daily HR needs of 22,000 HHS employees across seven operating divisions, including a mission critical push to hire 3,000+ new Federal employees over the next two fiscal years.
If you've led high volume Federal HR operations, know USA Staffing inside and out, and want to run a program that directly enables the HHS mission - this is your seat!
Duties and Responsibilities:
- Lead a 38 FTE Federal HR workforce across position management, recruitment, eligibility, onboarding, retirement and benefits, and personnel processing.
- Serve as the single point of contact for the HHS Contracting Officer, COR, and Government Program Manager with full authority to commit GAP.
- Own contract performance, staffing, quality control, risk management, and monthly deliverables.
- Direct six functional team leads and coordinate surge staffing through GAP's 50+ Federal HR Specialist pipeline.
- Deliver on strict QASP performance metrics with a track record of accuracy, timeliness, and customer satisfaction.
Basic Qualifications:
- Bachelor's degree in HR, Business, Public Administration, or related field (Master's preferred)
- 10+ years Federal HR experience across the full HR lifecycle
- 5+ years program or contract management on Federal contracts
- 5+ years leading Federal HR teams of 20+ personnel
- Deep expertise in USA Staffing, USAJOBS, USA Hire, eOPF, EHCM, ServiceNow, and NFC
- Working knowledge of OPM Qualification Standards, Delegated Examining, Merit Promotion, Direct Hire, veterans' preference, and special hiring authorities
- Experience with FERS, CSRS, TSP, FEHB, FEGLI, FEDVIP, FLTCIP, FSAFEDS
- Ability to obtain HHS Moderate Risk Public Trust (MRPT) suitability
Preferred Qualifications:
- Delegated Examining Unit (DEU) Certification - current or prior
- SHRM SCP / SHRM CP
- SPHR / PHR
- IPMA SCP / IPMA CP
- PMP certification preferred
- Prior experience supporting Federal clients
- Ability to communicate effectively, orally and in writing, with non-technical and technical staff
- Detail-oriented and possess strong organizational skills with the ability to prioritize multiple tasks and projects
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at recruiting@gapsi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
This position is contingent upon contract award.