Project Manager (PM3)

You will be responsible for leading and supporting complex projects with a strong emphasis on technical implementation. This role requires demonstrated expertise in managing cross-functional initiatives and the
ability to effectively coordinate with Operational, Engineering, and Business stakeholders. You must possess
sufficient technical acumen to understand system dependencies, facilitate issue resolution, and ensure
alignment across multiple teams.

The Project Manager will oversee project planning, execution, risk management, and stakeholder communication to ensure timely and successful delivery of project objectives. Responsibilities include, but are not limited to, coordinating technical activities, tracking milestones and deliverables, managing project documentation, and supporting governance and reporting requirements.

This role is critical to the ongoing operations of the division. In the absence of this resource, the division will be unable to effectively manage and coordinate technical processes across various engineering and operational support teams, resulting in potential delays, inefficiencies, and increased operational risk.

SCOPE OF SERVICES:

• Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects
• Manage the design of the Enterprise Monitoring Solution meeting the Public Safety & Emergency Management needs as it relates to monitoring and alerting requirements
• Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications with custom configuration to meet the project needs.
• Plan and coordinate the design of all required system hardware and software for the monitoring system to enable the monitoring system to perform to predefined specifications.
• Manage the schedule and validation of the systems for functionality, performance, fault tolerance and operation reediness
• Coordinate all discussions related to technical specification needs and bill of materials requirements for Public Safety & Emergency Management projects
• Provide oversight and management of blended teams of independent IT consultants an staff; manage vendor relationships
• Ensure that staff and consultants adhere to the published PMO methodology and development standards defined for the PMO
• Engage in PMO-related functions including monitoring budget and ensuring that established communication plans, risk management, and similar processes are adhered to
• Participate in the review of project artifacts including technical requirements, user experience design, architecture, testing and implementation documentation
• Manage the development of training plans and future support needs
• Manage project close out and transition of all project artifacts and knowledge transfer to Agency staff prior to disengaging from a project
Support and contribute to the Program's goal of ongoing process improvement, and adherence to Project Management Institute's PMBOK and OTI PSEM published project methodologies
• Report to senior management within the Program, OTI and stakeholder agencies on project status
• Support the Director of Project Management with managing PMO functions including change requests, document and deliverable management, scheduling, reporting, etc.
• Address client concerns and escalate all project risks and issues appropriately and manage them to resolution
• Manage special projects and initiatives assigned, included but not limited to scope described above

MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be considered.
• A baccalaureate degree from an accredited college
• A minimum of 8 years of experience in Event Management, and Public Safety Emergency Services
• Functional understanding of routing protocols and data delivery techniques
• Min 8 years of experience overseeing medium to large scale projects
• Knowledge of Operations Management - Service Desk, Help Desk, Datacenter
• Functional knowledge of Operating Systems, Databases, and IT Infrastructure elements
• Experience with IT Service Management and Enterprise Monitoring tools
• In depth knowledge of Enterprise Monitoring tools for Service Automation, Service Assurance, and Service Support
• Focal point of contact for project management, financial, administrative, and technical issues
• Proficient in MS Word, MS PowerPoint, MS Project, MS Visio
• Project Management experience including project planning, scheduling with significant project
dependencies

DESIRABLE SKILLS/EXPERIENCE:
• PMP Certification.
• Project Management experience managing third party service providers.
• Solid technical experience in a large-scale enterprise environment for Emergency services.