Project Manager - Print Production

• Receive and process routine and complex client orders.
• Respond to inquiries and/or customer issues related to orders.
• Maintain positive ongoing relationships with customers and sales staff.
• Utilize knowledge of products, logistics, production planning, and inventory management to ensure that client orders are fulfilled on time and to the client's satisfaction.
• Manage the proofing process, including requesting revisions to graphics and client approvals.
• Generate job tickets in the ERP system.
• Assure that client product specifications are followed and updated as applicable.
• Submit requests for quotes.
• Coordinate and facilitate client meetings, if needed.
• Own the project from the front-end through shipping.
• Track on-time deliverables or client press checks, as needed.
• Occasionally travel for on-site meetings, etc.
• Act as the primary point of contact for clients throughout the project lifecycle
• Collaborate with sales and operations teams to ensure that client orders are fulfilled on time and to the client's satisfaction.
• Provide regular updates to clients on the status of their orders.
• Identify and resolve any issues or concerns that clients may have.
• Ensure that all project-specific requirements are met, such as tracking of on-time deliverables or client press checks.
• Continuously improve processes and procedures to enhance the client experience and increase efficiency.
• Maintain accurate and up-to-date records of client orders and communications.
• Participate in training and development opportunities to enhance skills and knowledge.

• Strong communication skills: The ability to communicate effectively with clients, team members, and other stakeholders is crucial for success in this role.
• Customer-oriented mindset: The ideal candidate should be able to put the customer's needs first and work towards achieving their goals.
• Problem-solving skills: The ability to identify the root cause of a problem and develop quick solutions is essential for this role.
• Collaboration and teamwork: The candidate should be able to work effectively with team members from different functions to achieve organizational goals.
• Computer skills: Proficiency in Microsoft programs and ERP systems is important for this role.
• Previous print experience: Experience in print production and project management is preferred.
• Attention to detail: The candidate should be detail-oriented and able to manage multiple projects simultaneously.
• Time management skills: The ability to prioritize tasks and manage time effectively is important for meeting project deadlines.
• Positive attitude: A positive attitude and willingness to learn and adapt to new situations is essential for success in this role.

• Customer Relations
• Attention to Details
• Pharmaceutical Packaging Experience
• Bachelor’s degree preferred, but not required.
• Minimum 5+ years in the Printing industry.

Powered by JazzHR