Project Manager

Job Title: Technical Project Manager

Location: Santa Clara, CA 95050

Duration: Longterm Contract

Top Required Skills (as provided)

• 50% – Networking knowledge (LAN, WAN, cabling, firewall, TCP/IP routing, etc.)
• 25% – Server, virtualization, storage, and Windows/Linux operating systems
• 25% – Security and audit knowledge

Experience Required

• 8+ years of experience

Key Responsibilities

On-Site IT Coordination

• Oversee and coordinate the work of third-party IT support personnel on-site
• Ensure service quality and compliance with IT policies and factory safety requirements

Stakeholder & Team Collaboration

• Serve as the primary on-site IT contact for factory users and stakeholders
• Coordinate effectively with remote/global IT teams across domains (network, storage, applications, etc.)

Escalation & Issue Resolution

• Handle urgent tier-3 escalations with third-party IT
• Troubleshoot issues related to:
• • Network connectivity
  • Servers
  • Client systems
  • Production tools

System Operations Support

• Manage day-to-day IT operations including:
• • User provisioning
  • Hardware/software deployment
  • Patch management
  • Incident resolution

Application & System Support

• Work with global teams to maintain factory systems including:
• • MES systems
  • ERP systems
  • Other critical business applications

Networking

• Perform basic troubleshooting:
• • TCP/IP
  • DNS
  • DHCP
  • Routing
• Escalate complex issues to specialized teams

Server & Infrastructure Management

• Support and maintain:
• • Windows servers
  • Linux/Unix servers
• Ensure:
• • System stability
  • Performance optimization
  • Security hardening

Routine Maintenance & Monitoring

• Perform regular tasks such as:
• • OS patching
  • Endpoint protection
  • System monitoring
  • Inventory control

Security & Compliance

• Ensure adherence to cybersecurity standards
• Participate in:
• • Vulnerability remediation
  • Endpoint management initiatives

Asset & Audit Management

• Assist with:
• • IT asset management
  • Documentation
  • Audit readiness for local systems

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