Project Manager / Service Delivery Lead

Think Tank, Inc.
  • Washington, DC
  • Contractor
  • Quick Apply
30+ days ago

Job Description

*Applicants must be US Citizens or permanent residents*Hybrid Position in Washington DC*Position is subject to contract awardPosition DescriptionLeads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.Minimum QualificationsBachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.Technical SkillsExtensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.Soft SkillsExecutive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.ResponsibilitiesLead OM&E delivery for FMS-NGManage Agile releases and backlogCoordinate with OCFO, OCIO, auditorsOversee Jira tracking (CRs, tickets)Manage risks/issuesEnsure SLA compliance (uptime, tickets)Drive reporting (weekly/monthly)Support audits (FISMA/FISCAM)Manage change control board interactionsEnsure documentation completeness

Numbers & Facts

LocationWashington, DC
Job TypeContractor

Skills

  • Agile Programming Methodologiesunmatched
  • Amazon Web Services (AWS)unmatched
  • Atlassian JIRAunmatched
  • Backlog Prioritizationunmatched
  • Business Administrationunmatched
  • Change Controlunmatched
  • Change Managementunmatched
  • Cloud Computingunmatched
  • Computer Scienceunmatched
  • Conflict Resolutionunmatched
  • Continuous Improvementunmatched
  • Cross-Functionalunmatched
  • Document Managementunmatched
  • FISMA - Federal Information Security Management Actunmatched
  • Financeunmatched
  • Financial Systemsunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Information Technology & Information Systemsunmatched
  • Internet/Online Serviceunmatched
  • Leadershipunmatched
  • Maintain Complianceunmatched
  • Negotiation Skillsunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Operations Managementunmatched
  • Oracle Applicationsunmatched
  • Performance Analysisunmatched
  • Process Improvementunmatched
  • Project Management Professional (PMP)unmatched
  • Project/Program Managementunmatched
  • Release Management/Engineeringunmatched
  • Risk Managementunmatched
  • Risk Management Framework (RMF)unmatched
  • Service Deliveryunmatched
  • Service Level Agreement (SLA)unmatched
  • System Operationsunmatched
  • Systems Administration/Managementunmatched

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