Project Manager

Our client is a boutique printing company offering a wide range of printing, scanning, photography, graphics, mounting, framing, and installation services. Projects range from individual photo printing and restoration to large-scale corporate rebrands, museum exhibits, building wraps, and other custom visual communication projects.

Our client is committed to providing exceptional service, practical solutions, and high-quality results while helping customers preserve and communicate their stories and imagery.

Our client is seeking a full-time Project Manager to join the Customer Service department. This position will manage a combination of consumer-level and large-scale printing and graphics projects.

Consumer projects may include digital photo printing and mounting or framing, restoration of older family photographs, and traditional artwork scanning and reproduction. The Project Manager will advise clients on paper types, mounting options, framing, and other available services while developing a strong understanding of the company's production processes.

For large-scale projects, the Project Manager will manage projects from estimating through proofing, production, installation, and/or delivery. This includes collaborating with production and installation teams, coordinating with external vendors, communicating with clients, organizing site visits, and scheduling installations while balancing client deadlines with production capacity.

• Project management and/or estimating experience is required.

• Experience in printing, photography, graphics, or related services is preferred.

• Ability to manage multiple projects simultaneously with competing deadlines and moving parts.

• Excellent communication and customer service skills.

• Strong computer skills and willingness to learn new software and programs.

• Adobe Creative Cloud knowledge is a plus.

• Highly organized with strong prioritization, problem-solving, and troubleshooting skills.

• Detail-oriented, responsible, and punctual.

• Ability to manage tight deadlines and ensure projects are completed on schedule.

• Knowledge of wide-format printing, materials, and production processes.

• Photography experience or related creative/technical skills.

• Experience with mounting, framing, scanning, installation, or graphics production.

• Field and prioritize requests received through email and phone.

• Prepare quotes and follow up with clients.

• Move approved orders through multiple production departments.

• Maintain accurate order details in the job tracking system and physical files when needed.

• Coordinate production timelines between internal teams and external vendors.

• Balance proofing schedules, production timelines, client expectations, and production capabilities.

• Organize planning and production meetings to ensure project scope and timelines are clearly understood.

• Maintain knowledge of scanning, photo printing, wide-format printing, mounting, framing, installation, and related services.

• Coordinate shipping and receiving through FedEx, USPS, UPS, and local couriers.

• Invoice orders and collect payments.

• Answer phones and direct calls.

• Review architectural drawings, design concepts, and written requests for graphics production and installation.

• Collaborate with production teams to develop accurate and competitive estimates.

• Identify potential costs, challenges, and unknown factors when preparing estimates.

• Develop practical solutions for complex project requirements.

• Communicate concerns professionally and provide alternative solutions when appropriate.

• Identify missing project details that may affect pricing or production.

• Clarify requirements with clients and make informed assumptions based on previous projects and experience.

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• 7 paid holidays per year

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.