Project Manager - Software Implementation Customer Excellence · Atlanta, Chicago · Fully Remote

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,

• Pricing strategy,

• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

We are looking for an ambitious Project Manager to join our fast-growing Customer Excellence / Expert Services team. You together with your global project team will lead our enterprise customers on their agenda to transform their service and after-sales business into a competitive differentiator.

About the role

You will be responsible for leading the delivery of cloud-based service lifecycle management solutions for global clients, primarily in manufacturing and aftermarket industries. They coordinate cross-functional teams, manage timelines, budgets, and scope, and act as the main point of contact between the client and internal stakeholders

What would you do?

• Managing project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.) of typically 6-12 month projects with a budget of up to 1m USD.

• Partnering with the customer project manager in actively driving implementation projects to success, starting with an on-point definition and management of project goals and success criteria.

• Coordinating project teams with customer and Syncron team members from different locations around the globe, and coaching them to follow out Syncrons standardized methodology.

• Identifying and actively mitigating project risks together with the project Solution Architect and Technical Lead.

• Driving the project team to progress leveraging end-to-end customer business process thinking rather than system capabilities and always keeping the project objectives and contractual conditions in mind.

Who you are? / What we expect:

• Completed university with a qualified degree, for example in Industrial Management, Economics, Engineering

• Worked a minimum of 2-3 years implementing SaaS solutions, of which no less than 2 years you managed projects of a similar size.

• Take accountability for customer needs and aim to deliver best results for your clients, which can also mean for the customer to adopt best practices and implement change.

• Structured work approach and drive project progress through your project plan.

• Enjoy communicating in a group and lead through meetings to achieve set objectives.

• Fluently communicate in business English orally and in writing.

• Happy to travel & spend time directly with your clients (20-25% travel can be expected).

The icing on the cake:

• Experience working with warranty, supply chain or pricing software

• Strong experience in after-sales domain

We offer:

• Competitive compensation: USD 90k-100K Base + Bonus

• 401(k) plan with company match

• Health, dental, and vision insurance

• Remote working

• Paid time off

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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