Responsible for taking small to large, company-wide, mission-critical programs/projects from original concept through final implementation.
Ensures adherence to product processes, quality standards and deliverables.
Provides overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors.
Develops detailed program/project execution plan and manages all implementation processes including budget management, resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.
Represents ServiceNow across organizations with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility.
Skills: To be successful in this role, we need someone who has:
Minimum 6-8 years project / program management experience.
Experience in managing projects involving IT application delivery is a must.
Proven experience in managing multiple large programs/projects in an enterprise environment.
Solid experience in decision making and negotiations, risk assessment.
Excellent communication, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills required.
Demonstrated consistent ability to lead cross-functional teams and deliver solutions while mitigating or removing hurdles / obstacles.
Expert at managing Risks, Actions, Issues and Decisions (RAID).
Working knowledge of ServiceNow platform is preferred.
Minimum 3 years of hands-on Scrum Master.
Experience with Six Sigma methodology a plus.
PMP certification a plus.
Education: Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS)
Numbers & Facts
Location
Santa Clara, CA
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Budget Managementunmatched
Change Controlunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Computer Skillsunmatched
Conflict Resolutionunmatched
Cross-Functionalunmatched
Documentationunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Management of Information Systems/Technology (MIS)unmatched
Negotiation Skillsunmatched
Problem Solving Skillsunmatched
Process Managementunmatched
Project Executionunmatched
Project Management Professional (PMP)unmatched
Project Planningunmatched
Project/Program Managementunmatched
Quality Metricsunmatched
RAID Storageunmatched
Resource Managementunmatched
Risk Analysisunmatched
Risk Managementunmatched
ScrumMasterunmatched
ServiceNowunmatched
Six Sigmaunmatched
Team Lead/Managerunmatched
Time Managementunmatched
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