Project/Program Manager I

TekWissen LLC

Hawthorne, CA

JOB DETAILS
SALARY
$47.66–$50.39
SKILLS
Alliance/Partner Marketing, Animal Shelter, Application Programming Interface (API), Artificial Intelligence (AI), Automation, Business Support, Channel Support, Cloud Computing, Communication Skills, Community Support, Data Quality, Diversity, Documentation, Documentation Standards, Emergency Management, Incident Response, Journalism, Leadership, On Call, Operational Communications, Operational Support, Process Development, Product Development, Project/Program Management, Public Safety, Real Estate, Risk, Service Level Agreement (SLA), Standard Operating Procedures (SOP), Standards Development, Streaming Technology, Technical Leadership, Workforce Management, Writing Skills, eCommerce
LOCATION
Hawthorne, CA
POSTED
1 day ago
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global technology leader that is transforming the way people shop, consume content, and interact with digital services. With a strong presence across e-commerce, cloud computing, digital streaming, and artificial intelligence, the company is known for its customer-centric approach, innovation-driven culture, and large-scale global impact. It continues to invest in building products and services that improve everyday life while supporting businesses, communities, and economies worldwide.
Position: Project/Program Manager I
Location: Hawthorne, California
Duration: 10 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
  • You will serve as a first responder for Ring's live community safety services, providing real-time operational support during active events and ensuring service integrity across Search Party for Dogs, Fire Watch, and Community Requests.
  • When not responding to active incidents, you will document workflows, identify automation opportunities, and help build the operational playbooks that will scale these services.
Key Responsibilities:
  • Monitor and respond to operational issues across Search Party for Dogs, Fire Watch, and Community Requests
  • Support third-party partners (animal shelters, Fi, Tractive, DocuPet, Chewy, etc.) in initiating and managing Search Parties
  • Coordinate with Watch Duty reporters during active fire events to ensure accurate Fire Watch data and appropriate community notifications
  • Supervise AI-assisted workflows for Community Requests, flagging high-risk events and escalating to local agencies as appropriate
  • Maintain detailed incident logs and post-event retrospectives
  • Develop and document standard operating procedures (SOPs) for each service
  • Identify manual processes suitable for automation and partner with engineering to implement improvements
  • Participate in on-call rotation with defined response SLAs
Basic Qualifications:
  • 3+ years of experience in trust & safety operations, community operations, crisis communications, or a related field
  • Strong judgment in ambiguous, time-sensitive situations
  • Excellent written communication skills for partner and agency coordination
  • Comfort working with AI-assisted workflows and escalation processes
Preferred Qualifications:
  • Experience in emergency management, public safety dispatch, or 911/crisis center operations
  • Familiarity with animal welfare organizations or pet technology platforms
  • Background in process documentation, workflow design, or operations automation
  • Experience working with third-party API integrations or partner support
Task Breakdown and Workflow:
  • Detects wildfires, based on information we have what should the polygon be for the feature to send out to users.
  • Following SOPs for a lot of the time.
  • Working on automation implementation how to automate what needs to be done
What makes this role interesting:
  • Forefront of using AI to make neighborhoods safter, frontier of making decisions on how to do that. Making an impact to communities.
  • being on a nimble team with opportunity to define the amount of real estate to control.
  • Room for individual growth and opportunity
Top Must Have Hard Skills:
  • Comfort working with AI-assisted workflows and escalation processes
  • Background in process documentation, workflow design, or operations automation
Nice to haves:
  • Experience in emergency management, public safety dispatch, or 911/crisis center operations
  • Experience working with third-party API integrations or partner support
Leadership Principles:
  • Bias for action
  • Customer obsession
Years of Experience:
  • Minimum 3 years of experience in trust & safety operations, community operations, crisis communications, or a related field
Degree/ Certification Requirements:
  • Bachelor degree in any field
What background does someone have that is successful in this role:
  • Safety or wellness experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/