Project / Program Manager (Non-IT)

Location: Peoria, IL (Preferred) or Chicago, IL
Work Arrangement: Hybrid (3 days onsite / 2 days remote)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM CT
Pay Rate:$43-$47 per hour

About the Role

We are seeking a Project / Program Manager to support a portfolio of digital support initiatives for a global industry leader. This position will be responsible for managing multiple projects, building strong client relationships, coordinating cross-functional teams, and ensuring successful delivery of support and operational initiatives. The ideal candidate is organized, proactive, customer-focused, and comfortable managing several priorities in a fast-paced environment.

Key Responsibilities

• Manage 6–8 ongoing support and operational projects simultaneously.
• Serve as the primary point of contact for business partners and stakeholders.
• Lead project planning, scheduling, risk management, and status reporting activities.
• Coordinate onboarding of new projects and support initiatives.
• Maintain project documentation, action logs, risk registers, budgets, and scope changes.
• Analyze support metrics and identify trends, risks, and opportunities for improvement.
• Conduct monthly business reviews and communicate project performance to stakeholders.
• Manage project budgets, quarterly reviews, and annual planning activities.
• Resolve customer and dealer issues while coordinating communication across teams.
• Facilitate meetings, planning sessions, and project reviews.
• Collaborate with cross-functional teams to ensure successful project execution and client satisfaction.

Required Qualifications

• Bachelor's degree and 2–4 years of project management experience, or equivalent experience.
• 2+ years of experience managing projects using both Agile and Waterfall methodologies.
• 1+ year of client relationship management or account management experience.
• Strong Microsoft PowerPoint and intermediate Microsoft Excel skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Strong organizational, problem-solving, and multitasking skills.
• Ability to work independently and effectively manage competing priorities.
• Proven ability to thrive in a fast-paced environment and meet deadlines.

Preferred Qualifications

• PMP certification.
• Experience in support operations, customer support, or service-based environments.
• Contact center experience.
• Exposure to engineering, product development, purchasing, or technology organizations.
• Experience with Microsoft Project, Primavera, or other project management tools.

What We're Looking For

• Self-starter with a proactive mindset.
• Strong leadership and relationship-building skills.
• Exceptional planning and organizational abilities.
• Ability to manage multiple initiatives simultaneously.
• Customer-focused professional with a commitment to delivering results.
• Comfortable working with minimal supervision while collaborating across teams.

This is an excellent opportunity for a motivated project professional seeking to grow their career while managing impactful business initiatives and building strong partnerships across a dynamic organization.

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