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Program Management Jobs in Peoria, IL

Project/Program Manager

Aditi Consulting

Peoria, IL(remote)

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JOB DETAILS
SALARY
$45–$46 Per Hour
SKILLS
Agile Programming Methodologies, Artificial Intelligence (AI), Automotive Automation, Budget Management, Call Centers, Communication Skills, Consulting, Customer Relationship Management (CRM), Data Analysis, Establish Priorities, Leadership, Messaging Technology, Onboarding, Organizational Skills, Problem Solving Skills, Project/Program Management, Purchasing/Procurement, Risk Management, Sales Management, Sales Prospecting, Short Messaging Service (SMS), Speech Technology, State Laws and Regulations, Telephony, Time Management, Trend Analysis, Waterfall Model of Software Development
LOCATION
Peoria, IL
POSTED
Today
Payrate: $45.00 - $46.00/hr.
 
Position’s Contributions to Work Group:
  • Day to day management of 6-8 Digital Support projects
  • Overall client relationship management - Project management related to onboarding new projects into the Digital Support team - Ongoing project management of steady state support projects - Analyze support data and identify trends - Develop and conduct monthly business reviews with business partners and stakeholders - Identify new scope opportunities and scope/quote as needed - Manage budget for each support project (quarterly reviews, yearly quote refresh/development) - Coordinate support complaints and associated communication - Participate in quarterly PI Planning for Digital Support
 
Typical task breakdown:
  • Project management and client relationship building for support projects. Each day brings new challenges in the support space. The overall goal is to work closely with our business partners to keep support efforts running smoothly. Managing risk, new scope, monthly refreshes, customer/dealer complaints, case outliers, etc to ensure a high performing team.Position is remote hybrid in Peoria (highly preferred) or Chicago,IL;  Team is currently working in the office on Tuesdays with the rest of the week being remote.
 
Education & Experience Required:
  • Bachelor’s degree plus 2-4 years of experience or equivalent job experience in project management (4-7 years overall work exp total)
 
Technical Skills:
  • 2+ years in Project Management, fluent with PM methodologies (waterfall and AGILE)
  • 1+ yr in Account Management (aka Client relationship management) exp
  • 2+ years of MS PPT skills are important.
  • medium level excel skills
  • Soft skills listed below very important Desired:
  • Previous experience in the support industry is preferred but not required
  • MS experience
  • 2+ years exp with contact center
 
Soft Skills:
  • Must be able to prioritize work on multiple key initiatives
  • Excellent planning and organizational skills
  • Ability to problem solve and recommend the best solution
  • Must have exceptional leadership and networking skills
  • Must be proactive
  • Must have a high tolerance for stress and ability to thrive in a fast paced environment
  • Must have excellent communication skills - Must be goal oriented and possess the ability to meet deadlines Ability to work independently, with little direction and supervision
  • Self Starter
 
Pay Transparency: The typical base pay for this role across the U.S. is: $45.00 - $46.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to :messages or by contacting

privacy@aditiconsulting.com

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For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
 
#AditiConsulting                              
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About the Company

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Aditi Consulting

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