Project Service Supervisor II

EnerSys

Spokane Valley, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Analysis Skills, Business Plan, Cellular Telephone, Communication Skills, Compensation Management, Computer Skills, Corrective Action, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Distribution Warehousing, Electricity, English Language, Insurance, Inventory Management, Lift/Move 50 Pounds, Manufacturing, Manufacturing Assembly, Mathematics, Microsoft Office, On Site Support, Organizational Skills, People Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Product Costing, Product Support, Production Control, Production Costing, Profit & Loss Management, QoS (Quality of Service), Revenue Growth, Risk, Risk Management, Sales, Schedule Development, Schematics, Set Goals, Shipping/Receiving, Software Administration, Stock Purchase Plans, System Integration (SI), Team Player, Technical Support, Test Equipment, Testing, Training/Teaching, Vision Plan

LOCATION

Spokane Valley, WA

POSTED

30+ days ago

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We're Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.

Compensation Range:74,000-92,300 plus sales bonus

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to continue to the realization of service-related sales and service targets.

Essential Duties and Responsibilities

Maintain a safe, orderly, and clean work environment
Report all injuries or incidents involving subordinates
Develops and schedules projects for efficient use of resources, materials, equipment, and employees
Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Oversight of physical plant and service vehicles
Identify target end-user accounts, and sell service programs
Customer relations and resolution of customer issues
Direct management of Service employees including, but not limited to training, performance reviews, recognitions, goal setting, and salary administration
Inventory control
Diagnosis and repair
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Provides the highest quality of service possible in order to assure customer satisfaction
Generates substantial annual revenues
Functions with little direction
Completes compliance and job-specific training
Coordinating shipping, receiving, distribution, warehousing, and service activities
Conferring with customers and representatives of associated industries to evaluate and promote improved and expanded service
Developing plans for efficient use of materials, equipment, and employees
Reviewing production costs and product quality and modifying production and inventory control programs to maintain and enhance profitable operation of the Service Center
Reviewing and analyzing management reports including full Profit and Loss responsibility and taking corrective action
Conducting meetings with sales staff to promote service and team effort
This position supervises field support/techs and/or Shop Technicians/Coordinators
Performing other duties as assigned

Qualifications

Education:

Associates Degree (A.A) from a two-year College or Technical School
Grade A Electrical License if applicable

Experience:

3 years related experience
Previous supervisory experience
3+ years of previous customer service experience and experience in field support

Other Requirements

Proficient computer knowledge of Microsoft office and internet
Able to operate a cell phone
Able to read, write and comprehend the English Language
Good communication and problem-solving skills
Able to perform basic math, adding, subtracting, multiply and divide into all units of measure, using whole numbers, fractions, and decimals
Solid mechanical and electrical aptitude
Able to problem solve equations; Relevant industry and education experience

Desirable Qualifications and Skills

Advanced electrical and mechanical understanding
The use of test equipment and reading schematics
Experience with ERP/SAP

General Job Requirements

Must be able and willing to do overnight travel
Must be able and willing to operate a forklift.
This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
Must be able to stand for long periods of time
Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
Must be able and willing to be on-call.
Must be able and willing to wear a respirator.
Must be able and willing to work overtime.
Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
Risk of electrical shock.
This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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About the Company

EnerSys

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