Project Services Coordinator

Description:

FrommConnect is excited to offer an opportunity for a detail-oriented, customer-focused professional who enjoys keeping projects organized and moving smoothly. We’re hiring a Project Services Coordinator who is proactive, dependable, and ready to support our growing automation services team.

In this role, you will serve as the central communication hub, helping manage the flow of information, coordinating project activities, supporting quoting and order processes, and ensuring our customers receive exceptional service from start to finish.

Requirements:

• Serve as the primary point of contact for customers, providing updates, resolving issues, and ensuring a positive project experience.
• Document and track customer complaints, service issues, and project-related inquiries.
• Follow up on quotes, leads, and outstanding customer responses.
• Support setup of new customer and vendor accounts in collaboration with internal teams.
• Maintain accurate project information in Scoro, including tasks, schedules, invoices, and documentation.
• Coordinate project-review meetings with sales, engineering, and supervisory teams to keep everyone aligned.
• Manage the quote-to-order process, including material procurement and coordination with Fromm inside sales for order entry and invoicing.
• Track project milestones and deliverables to ensure accurate and timely billing.
• Assist with warehouse logistics for incoming and outgoing materials.
• Ensure project engineers maintain up-to-date safety certifications and safety documentation.
• Support shop production activities and technical support needs as required.
• Contribute to maintaining and updating FrommConnect SOPs.

What You Bring

• Strong attention to detail and consistent follow-through.
• Excellent communication skills and a collaborative mindset.
• Ability to stay organized and manage multiple moving parts at once.
• Willingness to learn new software, processes, and project workflows.
• High school diploma or equivalent.
• 3+ years of experience in sales, customer service, electrical industry environments, or similar roles (preferred).
• Microsoft Office proficiency; experience with Scoro is a plus.
• Knowledge of electrical theory or industrial control components is a bonus.

Why Join Us?

This is a great opportunity to further develop your skills while supporting cross-functional teams and contributing to operational excellence in a growing automation services environment. If you enjoy coordinating projects, keeping teams aligned, and delivering top-tier customer service, we encourage you to apply!