Acceptance Testing, Analysis Skills, Atlassian JIRA, Banking Services, Change Management, Communication Skills, Cross-Functional, Data Management, Data Mining, Data Sets, Data Visualization, Detail Oriented, Documentation, Health Plan, Interpersonal Skills, Leadership, Microsoft Access Database, Microsoft Excel, Microsoft Windows Operating System, Operational Audit, Operational Support, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Production Support, Qualitative Analysis, Research Skills, Root Cause Analysis, Software Administration, Strategic Planning, Team Player, Test Plan/Schedule, Test Scripts, Writing Skills