PROMISE JOBS Workforce Advisor

PROMISE JOBS Workforce Advisor

Salary

$50,398.40 - $74,068.80 Annually

Location

State of Iowa - See Job Description, IA

Job Type

Full-time

Job Number

27-00072

Agency

309 Iowa Workforce Development

Opening Date

07/09/2026

Closing Date

7/19/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Jill Malmer (jill.malmer@iwd.iowa.gov)

• Description
• Benefits
• Questions

Job Description

Do you have a heart for public service? Are you passionate about helping others succeed? If so, Iowa Workforce Development is seeking a dedicated PROMISE JOBS Workforce Advisor. We value professionals who bring a positive, solution focused attitude and thrive in a fast-paced environment where each day brings new opportunities to support individuals and families. If you're driven by mission, collaboration, and making a real impact, we encourage you to apply.

Domicile will be determined based on the hired candidate's location in Burlington, Davenport or Dubuque IowaWORKS office.

New Hires will start at base starting wage: $24.23/hour, $1,938.40.00 bi-weekly, $50,398.40 annually

Position Details

• Schedule: Full-time | Monday - Friday | 8:00 AM - 4:30 PM
• Work Flexibility: Current practice allows one remote day per week and alternate schedules after successful completion of 6-month probation and training.
• Some travel is required.

Position Overview

As a member of the IowaWORKS team, you will delivercompassionate and comprehensive case management services to Temporary Assistance for Needy Families (TANF) recipients to assess needs, identify strengths, and develop individualized employment and training plans. You will help customers navigate community resources, improve career readiness, and follow through on their goals to reach financial self-sufficiency.

Primary Responsibilities

• Human Services & Case Management - Provide ongoing case management to participants, including:

• Conduct assessments to identify barriers related to employment, education, transportation, childcare, health, or other life stability factors.

• Develop, update, and monitor individualized plans that outline clear, achievable steps toward self-sufficiency.

• Maintain detailed case documentation, including actions taken, referrals provided, participation, and progress toward goals.

• Provide consistent, personalized coaching, support, and follow-up to ensure customers stay motivated, engaged, and accountable throughout the entire process.

• Supportive Services & Resource Navigation

• Connect customers to IowaWORKS services, community agencies, education providers, and partner organizations to address challenges.

• Employment & Training Support

• Facilitate participation in employment focused activities such as job readiness workshops, career exploration, and job search.

• Support customers pursuing education, vocational training, high school completion, or HiSET preparation.

• Collaboration & Compliance

• Partner closely with the Department of Health and Human Services and community organizations to coordinate services.

What You'll Bring

• Commitment to serving individuals from diverse backgrounds with empathy, professionalism, and cultural humility.
• Experience or interest in human services, case management, social work, employment services, or related fields.
• Excellent verbal and written communication skills.
• Ability to build rapport and foster trust with customers facing varied challenges.
• Strong organization and time management skills to balance multiple cases, deadlines, and program requirements.
• Flexibility in adapting to changing program needs, customer circumstances, and agency priorities.
• Ability to utilize resources and problem solve independently.
• Skill in group facilitation or leading workshops is a plus.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, youll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Applicants are advised to fully complete ALL employment and education fields within the online application. We strongly encourage you to attach a resume and cover letter.

E-Verify and Right to Work

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?

• Yes
• No

04

How many years of full-time work experience do you have in the following: Career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.?

• Four or more years of the required experience
• Three to less than four years of the required experience
• Two to less than three years of the required experience
• One to less than two years of the required experience
• Less than one year of the required experience
• No experience in the required areas

05

Do you have a total of four years of post-high school education in any field and/or full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement? 30 semester hours of post high school education in any field equals one year of full-time experience.

• Yes
• No

06

If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?

• Not applicable
• Six months or less
• Six months to less than 12 months
• 12 months or more

07

Which best describes your education and experience? (If multiple responses apply for you, please choose the one option that best describes your experience).

• Bachelors Degree (or higher) AND 4+ years of full-time work experience with a major/emphasis in a Human Services related field (e.g., social work, counseling, public administration, human resources, communications, criminal justice, education
• Bachelors Degree (or higher) OR 4+ years of full-time work experience with a major/emphasis in a Human Services related field (e.g., social work, counseling, public administration, human resources, communications, criminal justice, education
• Associates Degree OR 2 to less than 4 years of full-time work experience with a major/emphasis in a Human Services related field (e.g., social work, counseling, public administration, human resources, communications, criminal justice, education)
• Less than 2 years of full-time work experience OR less than 2 years of post-high school education with a major/emphasis in a Human Services related field (e.g., social work, counseling, public administration, human resources, communications, criminal justice, paralegal)
• Not applicable

08

How many years of full-time work experience do you have providing customer service to the general public?

• 5 or more years of experience
• 3 years to less than 5 years experience
• 1 years to less than 3 years experience
• Any experience less than 1 year
• No experience

09

How many years of full-time work experience do you have related to administering customer programs related to employment and training, personal development, job readiness, life skills or self-sufficiency, while following guidelines, rules or policies. with internal and external clients and customers to meet their needs?

• 5 or more years of experience
• 1 year to less than 5 years experience
• Any experience less than 1 year
• Not appliacable

10

How many years of work experience do you have in public speaking/making presentations to groups?

• 5 or more years of experience.
• 3 years to less than 5 years experience
• 1 years to less than 3 years experience
• Less than 1 year experience
• Not applicable

11

How many years of full-time case management experience do you have working with and explaining human service-related program requirements or procedures to customers?

• 5 or more years of experience
• 3 years to less than 5 years experience
• 1 years to less than 3 years experience
• Any experience less than 1 year
• No experience

Required Question

Employer State of Iowa

Agency 309 Iowa Workforce Development Address 1000 E Grand Ave

Des Moines, Iowa, 50319

Website https://www.iowaworkforcedevelopment.gov/