Promotions & Loyalty Program Analyst
Kroger Co.
Cincinnati, OH
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accounting Policies, Analysis Skills, Best Practices, Big Data, Billing, Communication Skills, Computer Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Direct Mail, Diversity, Leadership, Loyalty Programs, Merchandising, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft Word, On Call, Operational Support, Pricing, Project Planning, Project Tracking, Promotional Programs, Quality Assurance, RPM, SAP BusinessObjects, SQL (Structured Query Language), Sales, Service Level Agreement (SLA), Software Administration, Technical Leadership, Technical Support, Technical/Engineering Design, Test Plan/Schedule, Testing, Time Management, eCommerce
LOCATION
Cincinnati, OH
POSTED
30+ days ago
- Demonstrated experience working with loyalty or pricing systems/data to achieve desired outcomes
- Excellent customer service and communication skills
- Strong computer skills with proficiency in Word, Access, Excel and Outlook
- Ability to learn and use necessary software to support execution of all assigned tasks.
- Ability to thrive in a fast-paced, dynamic, environment to support internal and external customers
- Motivated and eager to learn, with capacity for abstract or conceptual thinking
- Ability to work independently and with little oversight to steer projects and other work to completion
- Must demonstrate strong leadership skills and ability to work cross-functionally with internal and external customers, and with various levels of management
Desired
- Bachelor's Degree
- Any familiarity and working knowledge of operational capabilities of Merchandising technical systems, RASC billing procedures in store Point of Sale (POS) (ace) systems and Fuel Systems
- Any experience with design, setup, testing, and support of merchandising programs
- Any experience with creation and maintenance of reporting using SQL, Business Objects and/or other big data tools
- Any familiarity interpreting and reporting on customer, POS, or item data
- Any experience partnering with internal and external customers in design and implementation of merchandising promotions
- QA Analyst background, including familiarity with design and implementation of testing plans
- Ability to analyze complex situations and make independent decisions
- Manage technical design, set up, distribution, execution, and required follow-up for Catalina, Division Direct Mail, Digital, eCommerce, and 84.51 promotional programs
- Work with Merchandising, Operations, and technical support teams to implement all relevant best practices
- Manage cross-functional work processes to achieve flawless execution and enhance the customer shopping experience
- Document and communicate program deliverables and timelines; provide regular status updates to stakeholders
- Maintain weekly work plans and coordinate work schedules to ensure promotions and other deliverables are set up, tested, and active by date and time deadlines
- Use big data tools to detect, identify, and correct any promotion design or execution issues prior to significant customer or business impact
- Rapidly respond to Infra/bi-way tickets in accordance with Kroger-defined SLAs to minimize impact of issues with active, customer-facing, promotions
- Maintain the Central Execution team's RPM/PXE preproduction test environments and coordinate promotion testing
- Create and maintain RPM Item groups for the Central Execution team
- Provide 7-day-a-week on-call support for Class 1 Recall customer communication process
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
About the Company
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