Propane Service Coordinator/Dispatcher

Primary Areas of Accountability

• Service Scheduling
• Service Billing
• Parts inventory management
• Emergency Service Dispatch
• Customer Service
• Customer Account Maintenance
• New Account Set up Review

Requirements:

• 3 plus year in the Customer Service / Service Department background
• A valid Driver's License
• Committed to the values of initiative, responsibility, caring relationships
• Excellent computer, written oral, and interpersonal communication skills
• Able and willing to work flexible hours as needed

Responsibility + Expectations

Schedule Service Techs for their Service Areas

• Efficiently Schedule Techs
• Prioritize customers service requirements
• Dispatch daily workorders for Technicians
• Schedule & document Annual Pump Station Inspections
• Schedule & document Annual cathodic protection test on Leased UG tanks

Daily work

• Post the daily work orders for All Service Techs
• Post Daily/Weekly receipts from Hanover Fill Station
• Daily/Weekly Banking deposits
• Update Angus monitors as installed or reset by service techs
• Maintain the LP Tank Set Schedule & Calendar for Customer Care utilization
• Respond to S1 Tickets within 24-hrs
• Enter Purchase Orders for service parts
• Receive Service Parts into Inventory
• Update Parts Inventories as needed
• Review & Code invoices from vendors
• Call all scheduled customers prior to scheduled workday
• Work with Customer Care & Commercial Sales Reps to coordinate work orders
• Communicate with customers to resolve problems & concerns in a courteous, professional, and timely manner.
• Review "Overall LP Tank Maintenance Report" for billing discrepancies
• Complete other duties or projects as assigned by Propane Service Manager or Director of Propane

Administrative Tasks

• Sort mail
• Order office supplies
• Upload leak checks, lease agreements, and forms to customer accounts
• Pull lease agreements for Customer Service