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Skills
Adjudicationunmatched
Analysis Skillsunmatched
Best Practicesunmatched
Business Skillsunmatched
Claims Managementunmatched
Claims Processingunmatched
Coachingunmatched
Communication Skillsunmatched
Cost Controlunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Industry/Trade Analysisunmatched
Insurance Claimsunmatched
Leadershipunmatched
Metricsunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Negotiation Skillsunmatched
People Managementunmatched
Performance Managementunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Profit & Lossunmatched
Project/Program Managementunmatched
Staff Developmentunmatched
State Laws and Regulationsunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Description
SUMMARY:
Manages a claims staff and is accountable for business results through cost effective and timely resolution of claims within an area. Manager works within assigned limits of broad authority requiring a high degree of technical complexity and coordination. Has multiple product line responsibility.
PRIMARY RESPONSIBILITIES:
Manages the work activities and staff of the functional area and has full management responsibility for the performance and development of subordinate staff.
Manage team performance by checking claim reports and communicating results.
Contributes to profitability by effective implementation of claim handling best practices to manage loss cost and claim expenses.
Ensures claim files are handled in accordance with company guidelines.
Participates in the development of claims training.
Makes recommendations on claims policy and procedures and drives claims initiatives.
Reviews and manages investigations of claims, liability and damages.
Manages the negotiation of claims settlement packages including setting reserves and authorizing payment or refers claims to appropriate location for adjudication.
Manages project teams and may be responsible for special projects and presentations.
Ensures communications with appropriate parties regarding the handling and/or disposition of claims.
Keeps current on state/territory regulations and issues, industry activity and trends; May participate in industry trade groups.
KEY QUALIFICATIONS:
Bachelor's degree or equivalent experience
Professional designations preferred
Minimum eight years claims experience handling auto and/or general liability claims
Management experience strongly preferred
Proven ability to drive results, lead by example and effectively coach and develop claims staff
Solid ambitious drive to excel in metrics and customer service satisfaction
Technical expertise, claims resolution skills and knowledge of insurance and claims principles, practices and procedures
Strong communication, negotiation and presentation skills; Ability to effectively interact with all levels of leadership
Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects
Ability to deal with ambiguous situations and issues
Creativity in resolving unique and challenging business problems
Ability to achieve business goals and objectives
Knowledge of Microsoft Office Suite and other business-related software
SUMMARY:
Manages a claims staff and is accountable for business results through cost effective and timely resolution of claims within an area. Manager works within assigned limits of broad authority requiring a high degree of technical complexity and coordination. Has multiple product line responsibility.
PRIMARY RESPONSIBILITIES:
Manages the work activities and staff of the functional area and has full management responsibility for the performance and development of subordinate staff.
Manage team performance by checking claim reports and communicating results.
Contributes to profitability by effective implementation of claim handling best practices to manage loss cost and claim expenses.
Ensures claim files are handled in accordance with company guidelines.
Participates in the development of claims training.
Makes recommendations on claims policy and procedures and drives claims initiatives.
Reviews and manages investigations of claims, liability and damages.
Manages the negotiation of claims settlement packages including setting reserves and authorizing payment or refers claims to appropriate location for adjudication.
Manages project teams and may be responsible for special projects and presentations.
Ensures communications with appropriate parties regarding the handling and/or disposition of claims.
Keeps current on state/territory regulations and issues, industry activity and trends; May participate in industry trade groups.
KEY QUALIFICATIONS:
Bachelor's degree or equivalent experience
Professional designations preferred
Minimum eight years claims experience handling auto and/or general liability claims
Management experience strongly preferred
Proven ability to drive results, lead by example and effectively coach and develop claims staff
Solid ambitious drive to excel in metrics and customer service satisfaction
Technical expertise, claims resolution skills and knowledge of insurance and claims principles, practices and procedures
Strong communication, negotiation and presentation skills; Ability to effectively interact with all levels of leadership
Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects
Ability to deal with ambiguous situations and issues
Creativity in resolving unique and challenging business problems
Ability to achieve business goals and objectives
Knowledge of Microsoft Office Suite and other business-related software