Property Event Services Manager at WaterColor Resort

Job Summary

The Property Event Services Manager is responsible for overseeing the successful planning, coordination, servicing, and execution of weddings, social events, corporate functions, and resort experiences at assigned properties. This role serves as the primary liaison between clients, sales teams, and operational departments to ensure seamless communication and exceptional event delivery from contract turnover through post-event follow-up.

The Property Event Services Manager will work closely with Wedding Sales Managers, culinary teams, lodging operations, banquet leadership, and property departments to create elevated guest experiences that align with luxury hospitality standards and company expectations. This position requires strong organizational skills, attention to detail, leadership abilities, and a passion for hospitality and event execution.

The ideal candidate is service-driven, highly organized, proactive, and capable of managing multiple high-level events simultaneously while maintaining professionalism and exceptional guest satisfaction.

Primary Responsibilities & Essential Functions

• Serve as the primary event servicing contact after the sales transition through event completion.
• Manage all event logistics including timelines, room setups, banquet event orders (BEOs), transportation, lodging coordination, audiovisual needs, décor details, and operational communication.
• Conduct planning meetings, menu reviews, site tours, rehearsal coordination, and final walkthroughs with clients and vendors.
• Collaborate closely with Wedding Sales Managers to ensure a seamless transition from sales to event execution.
• Create and distribute detailed Banquet Event Orders and event documentation to all operational departments.
• Partner with culinary, banquet, housekeeping, lodging, golf, recreation, and transportation teams to coordinate flawless event execution.
• Oversee event setup, execution, breakdown, and client servicing on-site during events and weddings.
• Ensure all events align with luxury hospitality standards, company policies, and guest expectations.
• Anticipate guest needs and resolve service challenges quickly and professionally.
• Maintain strong communication with vendors, entertainment providers, florists, photographers, transportation partners, and external event partners.
• Monitor event timelines and operational readiness to ensure accuracy and efficiency.
• Conduct regular property walkthroughs before and during events to ensure quality standards are maintained.
• Manage event billing review, deposits, final payments, and reconciliation processes alongside accounting and sales teams.
• Maintain accurate records, notes, and event details within Delphi and other company systems.
• Assist with forecasting, operational planning, and revenue management related to events and catering.
• Support promotional events, networking opportunities, bridal showcases, and community engagement initiatives.
• Maintain knowledge of current wedding, hospitality, and event trends to enhance guest experiences and property offerings.
• Provide leadership and direction to event staff and banquet teams during event execution.
• Support the Director of Food and Beverage and operational leadership with additional duties as assigned.

Education and Experience

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field preferred; equivalent experience may be considered.
• Minimum of 3-5 years of experience in event management, catering services, wedding coordination, or luxury hospitality operations required.
• Previous resort, luxury hotel, or wedding venue experience preferred.
• Experience managing high-volume weddings, conferences, and social events preferred.
• Supervisory or leadership experience preferred.
• Experience with Delphi, CRM systems, and event management software preferred.
• Proficiency in Microsoft Office Suite including Outlook, Word, Excel, Teams, and PowerPoint.
• Valid driver's license required.
• Ability to work evenings, weekends, holidays, and flexible schedules based on event business demands.

Knowledge, Skills, Abilities

• Strong knowledge of banquet operations, wedding servicing, catering logistics, and hospitality standards.
• Exceptional organizational and multitasking abilities in fast-paced environments.
• Strong communication and interpersonal skills with the ability to build relationships with clients, vendors, and operational leaders.
• Ability to manage multiple events simultaneously while maintaining attention to detail.
• Professional, polished, and guest-focused demeanor required.
• Excellent problem-solving skills with the ability to remain calm under pressure.
• Strong leadership and team collaboration skills.
• Ability to read and interpret contracts, event orders, diagrams, and operational timelines.
• Creative mindset with the ability to enhance event experiences and guest satisfaction.
• Strong customer service orientation with commitment to luxury-level hospitality.
• Ability to maintain confidentiality and professionalism in all interactions.

Physical Demands

• Ability to stand and walk for extended periods.
• Frequent bending, lifting, pushing, pulling, carrying, kneeling, and stooping.
• Must be able to lift up to 25 lbs.
• Ability to work long hours during event execution and peak business periods.

Working Conditions

• Indoor and outdoor work environments.
• Exposure to varying weather conditions including heat, humidity, wind, and rain.
• Extended hours including evenings, weekends, and holidays based on event schedules.
• Fast-paced hospitality environment with multiple simultaneous operational demands.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.