Property Field Adjuster - Richmond, VA

Property Field Adjuster - Richmond, VA

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Kenan Johnston

Compensation: $39,000 - $52,000 / year

Description

Our Story

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies North America is seeking an experienced Property Field Adjuster to support the Richmond, Virginia territory.

This role is ideal for a field professional who can investigate losses, inspect sites, document findings, evaluate damages and exposures, and communicate effectively with insureds, claimants, carriers, clients, vendors, and internal stakeholders. The successful candidate will bring strong technical judgment, professional communication skills, and the ability to manage field assignments efficiently and accurately.

Territory Requirement: This position covers the Richmond, VA area and surrounding territories. Candidates must reside within or near the Richmond market and be comfortable traveling throughout the assigned territory to conduct on-site inspections, customer meetings, and claim-related field activities.

This position handles residential and commercial property losses, including property inspections, scope review, damage assessment, estimate support, and related file documentation. The ideal candidate will have experience managing claims from initial inspection through reporting while maintaining high standards of customer service and technical accuracy.

Compensation: This is a 100% commission‑based role with earnings paid at 42% commission, supported by a bi-weekly draw of $1500.00.

Key Responsibilities

• Conduct on-site inspections and field investigations for assigned claims
• Inspect property, structures, vehicles, equipment, or accident scenes as required by assignment
• Document damages, conditions, causation indicators, and other relevant findings through notes, measurements, photographs, and diagrams
• Evaluate loss facts and support investigation of coverage, liability, damages, and exposure
• Obtain statements from insureds, claimants, witnesses, or other involved parties when needed
• Prepare timely, accurate, and well-documented reports for clients and internal stakeholders
• Coordinate with examiners, managers, carriers, policyholders, vendors, attorneys, and other claim participants as needed
• Maintain complete file documentation in accordance with company standards, client instructions, and regulatory expectations
• Escalate complex issues, large-loss exposures, litigation indicators, or specialty claim concerns appropriately
• Manage field assignments within service expectations, turnaround times, and quality standards
• Travel throughout the assigned VA territory as required

Skills, knowledge & expertise

• 3+ years of field adjusting or related claims experience
• Active adjuster license(s) and the ability to obtain additional licenses based on territory
• Valid driver's license and reliable transportation
• Ability to travel locally and regionally within the assigned territory
• Strong documentation, organizational, and time-management skills
• Comfort using claims platforms, mobile documentation tools, and estimating/reporting systems
• Proficiency in Xactimate
• Experience handling field property claims
• Experience working with Xactimate and Xactware products
• Experience with third party resources used in property estimating such as Eagleview, Hover, etc
• Ability to work independently while managing deadlines, territory activity, and service expectations
• Strong investigative mindset with high attention to detail
• Strong written and verbal communication skills
• Professional presence when interacting with insureds, claimants, attorneys, vendors, and carrier representatives
• Ability to manage multiple assignments and shifting priorities in a fast-paced field environment
• Multi-line field experience
• Experience with commercial property, residential property, general liability, casualty, bodily injury, or transportation-related claims
• Carrier certifications and multi-state licensing
• Bilingual capabilities are a plus

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com