Property Host I

Property Host I

The Opportunity

The Property Host I owns the day-to-day operation of the property—from the guest-facing touchpoints down to the nitty-gritty behind the scenes. Guest experience, housekeeping, routine maintenance, supplies inventory/organization/order requests, vendor coordination, billing, and property presentation all live with you. You set the tone, you catch the details, and you're not afraid to roll up your sleeves and do the work yourself—because you care that it gets done right, not because someone is checking.

This role reports to the Area GM and oversees the property's housekeeping staff. You're the boots-on-the-ground presence who keeps the property running at a high level—jumping in wherever the day needs you, whether that's the front desk, a guest room, or a quick repair.

Weekender Hotels is a fast-growing boutique hotel company with properties across the Northeast. We promote from within and invest in the people who show up, and we're expanding. The right person in this role grows with it.

Who We're Looking For

This role will thrive or struggle based almost entirely on the person in it. We're looking for someone with genuine ownership instincts—someone who takes pride in a well-run property, follows through without being reminded, and holds themselves to a high standard because that's just who they are.

The ideal candidate looks something like this:

• You've worked in hospitality, housekeeping, or property operations—and you're ready to get your hands dirty and do whatever the property needs, not just delegate it
• You notice what needs doing before anyone tells you. You handle it, document it, and move on
• You do what you say you'll do. Every time, without exception
• You're comfortable being a steady, dependable presence on property—and you take that seriously
• You don't mind pitching in on housekeeping or light maintenance tasks whenever the property needs an extra set of hands
• You communicate clearly and professionally with guests, staff, and vendors; your word means something
• You're organized enough to manage inventory, orders, and billing without things slipping
• You stay calm and make sound decisions when it gets complicated
• You want to be somewhere that rewards people who actually show up and perform
  
  

What You'll Be Responsible For

The essential functions include, but are not limited to the following:

Guest Experience

• Own check-in and check-out operations at the property, ensuring a smooth, welcoming experience for every guest
• Serve as the primary point of contact for guest concerns, complaints, and service recovery at the property
• Maintain a strong, visible presence during peak check-in and checkout periods and whenever guests need support
• Ensure consistent delivery of brand standards across all guest touchpoints
• Manage guest pre-arrival communication, special requests, and in-stay follow-up as needed

Reservations and Systems Management

• Manage reservations, room assignments, and inventory in Mews for the property
• Review daily arrival and departure reports; flag irregularities and prepare the property accordingly
• Process payments, manage billing records, and handle basic guest billing questions accurately and professionally
• Maintain accurate reservation records and escalate discrepancies or system issues to central operations promptly

Housekeeping Operations

• Oversee daily room turnover and housekeeping schedules, and personally step in to clean and turn over rooms whenever the property needs it
• Conduct regular room inspections against Weekender brand standards; document findings and follow up on any snags
• Support and guide housekeeping staff; provide feedback and maintain quality and consistency across rooms and common areas
• Identify maintenance needs discovered during housekeeping or inspections and address them directly when they're within scope

Routine Maintenance

• Handle basic maintenance and upkeep tasks—light bulb and battery replacement, minor repairs, wall fixture repair, minor drywall repair, touch-up painting, filter changes, and similar—to keep the property looking and functioning its best
• Pools and Grounds - weekly mowing/weed whacking and daily pool maintenance and testing
• Conduct routine walk-throughs of the property and grounds to catch and resolve small issues before they become bigger problems
• Coordinate with the maintenance team on larger repairs, providing property access, clear issue documentation, and follow-through

Supplies, Ordering, and Billing

• Manage supplies inventory for the property; anticipate needs and initiate reorders before stock runs low
• Place and track orders for housekeeping, guest amenity, and front desk supplies in line with approved vendors and budget guidelines
• Review, code, and submit property-level invoices and billing for central accounting review; flag discrepancies as they arise
• Maintain organized records of supply orders, vendor contacts, and recurring purchases to support consistent, cost-aware operations

Property Operations and Vendor Coordination

• Execute opening and closing procedures; ensure the property is ready and presented well every day
• Maintain common areas, lobbies, and exterior presentation to brand standards; address issues directly as they arise
• Coordinate vendor and service provider access, scheduling, and follow-up for routine and ad hoc property needs
• Serve as the on-site point of contact for the maintenance team on larger work orders and repairs

How We'll Measure Success

• Strong, consistent guest satisfaction scores and positive GuestRevu feedback
• Housekeeping operations running reliably, with rooms passing inspection standards on a consistent basis
• Property consistently well-maintained, with routine maintenance issues addressed promptly and proactively
• Supplies and inventory managed and organized proactively; no operational disruptions due to stock shortages
• Billing and invoices submitted accurately and on schedule; no unresolved discrepancies
• Property consistently meeting brand presentation standards; issues identified and resolved before they escalate
  
  

Qualifications

We're looking for the right person, not the right resume. That said, here's what we're looking for:

• Prior experience in hotel front desk, guest services, housekeeping, or hospitality operations
• Comfortable performing hands-on housekeeping and light maintenance tasks as part of the regular workload
• Demonstrated ability to handle day-to-day property operations reliably and independently
• Strong organizational skills; able to manage supplies, ordering, and billing accurately and consistently
• Excellent communication and interpersonal skills; able to engage professionally with guests, staff, and vendor contacts alike
• Proficiency in property management systems; experience with Mews is a plus
• Sound judgment and problem-solving ability; knows when to act and when to escalate, and does both with confidence
• High personal integrity; someone whose colleagues, guests, and managers would all describe them the same way
• Familiarity with local regulations and hospitality compliance standards
• Flexible availability including weekends, nights, and holidays

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions.

While performing the duties of this position, the employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; push and pull; reach with hands and arms; and answer phones. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The employee will occasionally encounter hazards, including slipping and tripping. Ability to work in varying temperatures. The noise level in the work environment is usually moderate.

Compensation: Hourly rate starts at $25 based on experience