The Assistant Portfolio Manager supports the day‑to‑day operations of a residential property management portfolio with a strong focus on renewals, lease compliance, delinquency management, tenant relations, and coordination of move‑ins/move‑outs. This role does not handle leasing or marketing but works closely with accounting, maintenance, and leasing teams to ensure a smooth, compliant, and customer‑focused experience for both tenants and property owners.
This position is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and enjoys balancing administrative precision with people‑centered service.
Key Responsibilities
Lease Administration & Renewals
Manage the full renewal process, including preparing renewal offers, communicating with tenants, and securing owner approval for renewal rates.
Track upcoming expirations and ensure timely outreach and documentation.
Monitor and enforce lease compliance, issuing notices and documenting violations as needed.
Delinquency & Legal Coordination
Oversee delinquency collection efforts, including payment plan coordination and follow‑up communication.
Prepare and issue appropriate notices in accordance with state and local regulations.
Coordinate eviction filings and communication with legal partners when necessary.
Tenant Relations & Customer Service
Serve as a primary point of contact for tenant inquiries, concerns, and service requests.
Provide clear, empathetic communication while maintaining policy and lease compliance.
Mediate tenant issues and escalate when appropriate.
Move‑In / Move‑Out Coordination
Coordinate move‑ins and move‑outs in partnership with accounting, leasing, and maintenance teams.
Ensure all documentation, inspections, and financial components (deposits, prorations, charges) are completed accurately.
Track unit readiness and turnover timelines.
Owner Communication & Portfolio Support
Communicate renewal recommendations, compliance issues, and tenant concerns to property owners.
Provide administrative support to the Portfolio Manager, including reporting, documentation, and follow‑up tasks.
Maintain accurate records within the property management software.
Qualifications
Experience in property management, real estate operations, or a related administrative role.
Strong understanding of lease terms, compliance requirements, and tenant/landlord regulations.
Excellent communication skills—written, verbal, and interpersonal.
Ability to manage multiple priorities with accuracy and professionalism.
Proficiency with property management software (AppFolio experience is a plus).
Strong problem‑solving skills and a customer‑service mindset.
Numbers & Facts
Location
Vancouver, WA
Job Type
Full-time
Skills
Accountingunmatched
Administrative Skillsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Documentationunmatched
Health Insuranceunmatched
Interpersonal Skillsunmatched
Investment Managementunmatched
Leasingunmatched
Legalunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Marketingunmatched
Multitaskingunmatched
Past Due Accountsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Property Managementunmatched
Real Estateunmatched
Record Keepingunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Residential Real Estateunmatched
State Laws and Regulationsunmatched
Time Managementunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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