Property Management Customer Service Coordinator

Rowley Properties, Inc.

Issaquah, WA

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JOB DETAILS

SKILLS

Administrative Skills, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Insurance Documentation, Interpersonal Skills, Leasing, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Problem Solving Skills, Process Improvement, Property Maintenance, Property Management, Real Estate, Team Player

LOCATION

Issaquah, WA

POSTED

30+ days ago

Looking for a role where providing exceptional customer service is at the heart of what you do? Join our team as a Customer Service & Administrative Support professional! In this role, you’ll be the first point of contact for tenants, vendors, and team members while also supporting day-to-day property management operations behind the scenes. If you enjoy helping people, staying organized, and keeping things running smoothly, we’d love to meet you.

What You’ll Do:

Deliver friendly, responsive, and professional customer service to tenants, vendors, contractors, and team members.
Serve as a go-to resource for questions, requests, and follow-up communications.
Support property management operations by managing and tracking Certificates of Insurance (COIs) to ensure compliance and accurate documentation.
Assist with preparing lease agreements, addenda, and other property-related documents.
Maintain organized electronic and physical records, ensuring files are accurate and up to date.
Help coordinate tenant and vendor communications, including renewals, expirations, and document collection.
Provide administrative support including scheduling, correspondence, data entry, and general office coordination.
Assist with process improvements and special projects as needed.

What We’re Looking For:

2+ years of experience in customer service, administrative support, or office coordination.
Strong communication and interpersonal skills with a customer-first mindset.
Excellent attention to detail and organizational skills.
Ability to manage multiple tasks while maintaining accuracy and professionalism.
Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new software systems.
Real estate or property management experience is a plus, but not required.
Positive attitude, strong teamwork skills, and a willingness to jump in where needed.

We offer a supportive, team-oriented environment where customer service and collaboration are highly valued. This is a great opportunity for someone who enjoys building relationships, solving problems, and providing operational support that helps the entire team succeed.

About the Company

Rowley Properties, Inc.

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