Bradley Company is a team of experienced and talented commercial real estate professionals. We serve the brokerage, property management, and facility maintenance needs of commercial and multi-family clients. With a company history that began in 1978, we have more than 300 professionals serving Indiana, Michigan, and Ohio.
Bradley Company actively invests in our professionals and their growth. We are guided by our core values: entrepreneurial, collaborative, integrity, and champion. Our purpose is to build partnerships, improve communities and change lives.
Overview
The Property Manager (Affordable) oversees the daily operations and success of one or more affordable housing communities within the portfolio. This role is responsible for achieving occupancy and financial performance goals while ensuring full compliance with federal, state, and local housing regulations. The Property Manager serves as the on-site point of contact for residents, vendors, and regional leadership, ensuring the property reflects Bradley Company's standards of quality, professionalism, and care.
Location: This position may support one or multiple apartment communities in Fort Wayne, IN
Work Schedule: 8:00 a.m. - 5:00 p.m.
Reports to: Regional Property Manager (Affordable)
Key Responsibilities
Property Operations:
- Oversee daily property operations including leasing, maintenance coordination, curb appeal, and vendor management.
- Conduct regular inspections to ensure the property meets company, ownership, and agency standards for safety, quality, and appearance.
- Coordinate unit turns, work orders, and preventative maintenance to minimize downtime and support timely move-ins.
- Maintain organized property records and ensure all documentation aligns with internal and external compliance standards.
- Promote an inclusive, service-oriented environment that supports resident well-being and retention.
Compliance & Program Management:
- Ensure full compliance with all applicable affordable housing program requirements (HUD, LIHTC, Section 8, Rural Development, HOME, or state/local programs).
- Maintain accurate resident files, certifications, and recertifications in accordance with regulatory timelines.
- Partner with Compliance and Regional teams to prepare for and respond to MORs, REAC, file audits, and physical inspections.
- Oversee annual reporting and documentation to meet investor, lender, and state agency requirements.
- Stay current on changing program regulations and ensure on-site team adherence to Fair Housing and other legal obligations.
Financial Performance:
- Support development and management of the property's annual operating budget in partnership with Regional leadership.
- Monitor rent collections, delinquencies, and operating expenses to meet portfolio financial goals.
- Prepare, review, and analyze monthly reports; communicate performance updates and recommend corrective actions as needed.
- Accurately process invoices, purchase orders, and resident billing; ensure compliance with company accounting procedures.
- Identify cost-saving opportunities and contribute to long-term financial planning for each community.
Resident Relations, Leadership & Team Collaboration:
- Serve as the primary on-site contact for residents, providing exceptional customer service and fostering a positive community experience.
- Lead and develop on-site staff including but not limited to Assistant Property Managers, Leasing Agents, and Maintenance Technicians; provide coaching, feedback, and performance management support.
- Promote teamwork, accountability, and open communication within the site team to ensure alignment with company standards and goals.
- Address resident inquiries, concerns, and lease violations promptly and professionally, maintaining fairness and consistency.
- Collaborate with regional leadership, compliance, accounting, and maintenance teams to ensure operational alignment and resident satisfaction.
- Support resident retention and community engagement initiatives that build trust and strengthen neighborhood partnerships.
Performs other duties and responsibilities as assigned to support business needs and contribute to team success.
Qualifications
Education & Experience
- High school diploma or equivalent required; associate or bachelor's degree in business, property management, or related field preferred.
- 2+ years of progressive property management experience required; affordable housing (HUD, LIHTC, Section 8, or Rural Development) strongly preferred.
- Demonstrated success managing compliance processes, resident certifications, audits, and on-site team performance.
- Multifamily designations such as HCCP, ARM, or CAM are a plus.
Skills & Competencies
- Customer service oriented with a proactive, problem-solving mindset.
- Ability to interpret financial reports and support budget management.
- Organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Excellent interpersonal and communication skills to effectively engage residents, clients, vendors, and internal teams.
- Proficiency in property management systems (Yardi) and Microsoft Office Suite.
- Valid driver's license with ability to travel as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability required. This list of essential functions is not exhaustive and may be supplemented as necessary.
Bradley Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.