Property Manager

About Cousins Properties:

Headquartered in Atlanta, Cousins is a fully integrated, self-administered and self-managed real estate investment trust (REIT). Cousins has a simple, compelling strategy: Premier urban Sun Belt office portfolio, Disciplined about capital allocation, Best-in-class balance sheet, with Strong local operating platforms. Acting through its operating partnership, Cousins Properties LP, primarily invests in Class A office buildings located in high-growth Sun Belt markets. Cousins Properties (NYSE: CUZ) develops, owns, and manages a 20+ million square foot trophy office portfolio in the high-growth Sun Belt markets of Atlanta, Austin, Charlotte, Dallas, Nashville, Tampa, and Phoenix.

Founded in 1958, Cousins creates shareholder value through its extensive expertise in the development, acquisition, leasing, and management of high-quality real estate assets. The Company has a comprehensive strategy in place based on a simple platform, trophy assets, and opportunistic investments. For more information, please visit www.cousins.com.

Job Summary:

The Property Manager is responsible for planning, organizing, and controlling administration, operations, and fiscal management of the property. The Property Manager is the "face" of the Cousins Properties brand displaying unsurpassed professionalism and integrity. An effective Property Manager is project-oriented, has friendly, "firm-but-fair" customer relationships, and is exceptionally organized with the ability to manage multiple tasks. In addition, the property manager will manage operations and maintenance; life safety; property appearance; human resource administration as assigned; lease administration; accounting and finance; customer relations; energy conservation and environmental protection programs; and all contractual services and properties performance per the CuzWay Policy Guidelines. Specific duties and measurement methodologies may vary by property.

This position is located in Charlotte, NC. This position is on-site. This is not a remote or hybrid position.

Responsibilities:

Customer Relations and Property Management

• Coordinate customer move-ins and move-out; work with construction coordinator on customer space when appropriate and singlehandedly manage smaller scale customer space modifications
• Provide Class A quality and timely customer service while continuously developing and managing on-going projects to improve customer relations, the retail experience and property image
• Responsibly manage office administration to include employee performance management as assigned
• Conduct coordinated effort with parking operations to ensure customer satisfaction is achieved. Provide assistance to Senior Management, Leasing, Marketing and Development as needed.
• Ensure property is in compliance with governmental guidelines and regulations, file required reports; maintain appropriate documentation and effectively communicate critical information regarding building operation updates to customers
• Effectively manage vendor contracts, including specifications, to ensure quality service is provided to the property and customers, including but not limited to contracts such as security, janitorial and landscaping services. Ensure vendors are fully qualified and in compliance with ownership requirements; formally and periodically obtain competitive bids to challenge costs and quality of operating services provided
• Collectively with the Chief Engineer, implement and direct all efforts for fire and life safety systems, preventative maintenance systems, environmental management systems and energy management system, as appropriate
• Conduct safety meetings for customers and property management team members; perform routine site inspections for maintenance needs, safety hazards, customer abuse of common areas, landscape needs, curb appeal, signage, etc.
• Proactively stay abreast of new safety or environmental rules and regulations regarding HVAC, indoor air quality, etc.
• Proactively attend seminars, industry meeting (IREM/BOMA/BATMA) and related organizations to stay aware of current issues affecting local markets and the real estate industry

Lease Administration

• Efficiently and effectively manage commercial and retail lease agreements to ensure customer obligations to ownership are enforced and ownerships obligations to customers are met, as well as checking for general compliance, escalations, monthly charges, renewals, expirations, fees, notification updates, etc., and new amendment content

Property Accounting

• Oversee monthly financial reporting to management to ensure reporting accuracy while using Yardi
• Proactively review operating financial reports, property status reports, capital and customer improvements reports as required to identify any variances and make recommendations for improving the net operating income and cash flow for the project(s)
• Work with the Senior Accountant to produce and provide Owners with monthly, quarterly and annual reporting package
• Handle preparation of operating budgets for the assigned project (s); preparation of annual customer Rent Letter and Year-End Reconciliation (DOE, CAM bill backs and adjustments)
• Oversee utility usage, customer and retailer sub-metering reports and customer bill backs

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required or Preferred Knowledge, Skills and Abilities:

• A minimum of 5 years overseeing property management of a Class A multi-tenant office building; tenant build out/construction administration and management experience preferred
• A high school diploma or GED equivalent is required. A Bachelor's degree is preferred.
• Intermediate to advanced user in Microsoft Office suite (including Word, Excel, PowerPoint and Outlook) is required
• Must be responsive with an acute sense of urgency to meet the needs of others and able to respond to the property for problematic and/or emergency conditions
• Must be detail-oriented and well organized and have the ability to manage time and multiple projects efficiently and achieve the required results; must be able to define problems, collect data, establish facts, and draw valid conclusion
• Must possess strong interpersonal, verbal and written skills and an ability to work and communicate effectively with all levels of operations
• Must demonstrate ability to analyze monthly and quarterly financial reporting, cost-benefit analysis, budget forecasting, and prepare monthly packages and annual operating budgets
• Professional designation from either BOMA or IREM is preferred
• Valid driver's license is required
• Customer Service - Demonstrate optimum customer service delivery while performing all job functions
• Responsiveness - Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of tasks associated with this position and be flexible
• Integrity - Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information
• Communication - Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others

Cousins is an equal opportunity employer where employment decisions are based on merit, qualifications, and aptitude. The Company does not discriminate in employment opportunities or employment practices on the basis of race, color, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin or ancestry, physical or mental disability, veteran status, age, genetic information, or any other class or characteristic protected by federal, state, or local law.