Property Manager

About the Opportunity

Upward On is partnering with a New York City residential property owner seeking a hands-on Property Manager to oversee the day-to-day operations of one of its buildings.

The Property Manager will focus primarily on maximizing rent collections, securing lease renewals and maintaining strong tenant relationships. This person will also oversee on-site staff, manage housing voucher administration and ensure the property remains well-maintained.

The ideal candidate is organized, persistent and proactive. They should be comfortable working directly with tenants, following up on outstanding payments and documentation, and identifying potential problems before they escalate.

About the Company

Our client is an established residential property owner and operator with a hands-on approach to building management.

The company is committed to maintaining well-operated properties, developing positive tenant relationships and ensuring that financial, administrative and building-related matters are addressed promptly and professionally.

Role and Responsibilities

Rent Collection and Lease Renewals

• Monitor rent collections and follow up promptly on late or missed payments.
• Proactively contact tenants in advance of lease expirations.
• Drive lease renewal activity and work to maximize tenant retention.
• Maintain accurate records of rent collections, outstanding balances and renewal activity.
• Provide ownership with regular updates on collections and renewals.

Subsidy and Voucher Administration

• Manage tenant accounts involving HRA, Section 8 and CityFHEPS vouchers.
• Prepare and submit documentation for voucher renewals, recertifications and rent adjustments.
• Coordinate with HRA, NYCHA, public housing agencies and caseworkers to resolve payment delays and documentation issues.
• Track voucher expiration and recertification dates to prevent payment lapses.
• Maintain complete and accurate voucher records.

Tenant Relations

• Serve as the primary point of contact for tenants regarding building concerns and service requests.
• Build positive, responsive and professional relationships with residents.
• Address tenant concerns promptly and follow through until matters are resolved.
• Communicate clearly with tenants regarding rent, renewals, documentation and building operations.
• Escalate serious or sensitive tenant matters to ownership when appropriate.

Staff and Building Oversight

• Supervise porters, superintendents and other on-site personnel.
• Assign responsibilities and ensure daily tasks are completed.
• Establish clear expectations and hold staff accountable for performance.
• Address staffing or performance issues as they arise.
• Conduct regular walkthroughs of common areas, units and building systems.
• Identify maintenance and repair needs before they become larger problems.
• Ensure the property is consistently maintained in good physical condition.

Communication and Reporting

• Keep ownership and the back office informed of operational, financial and tenant-related matters.
• Flag potential issues early and recommend practical solutions.
• Provide clear and timely reports on collections, renewals, vouchers, tenant concerns and building conditions.
• Maintain organized records related to leases, rent rolls, voucher documentation and property operations.

Qualifications

• Previous residential property management experience.
• Experience with subsidized or voucher-based housing is strongly preferred.
• Familiarity with HRA, Section 8 and CityFHEPS procedures.
• Experience managing porters, superintendents or other on-site building staff.
• Strong rent collection and tenant follow-up skills.
• Understanding of lease renewals and tenant retention.
• Highly organized, with strong attention to detail.
• Comfortable maintaining rent rolls, lease schedules and voucher documentation.
• Clear and professional communication skills.
• Able to develop positive relationships with tenants while enforcing building policies and financial obligations.
• Proactive and willing to address problems before they escalate.
• Able to manage multiple priorities and follow matters through to completion.

Compensation

$75,000 - $80,000