Property Manager

Under the direction of the Regional Director of Property Management, the Property Manager is responsible for all operations of his or her apartment portfolio, with an emphasis on optimizing revenue and NOI, preserving assets for individual properties, creating and enforcing policy for efficiency in operations, developing team members, and creating a positive work environment.

Essential Duties

Financial
• Manage portfolio financial performance by achieving annual operating budgets, monitoring expense control, and analyzing monthly Profit and Loss Statements to incorporate strategies for improvement

• Monitor income and expense benchmarks, turnover expenses, staffing levels, rent increase percentages and other strategies

• Monitor and make recommendations for revenue plans, delinquencies, deposit procedures, resident reimbursements and processing of payables for the best interest of the company

• Examine turnover procedure for damage assessment, turnover costs and fees associated with the preparation of statement of security deposit
Make recommendations for capital improvements and deferred maintenance and ensure all tasks are completed on time and within budget

• Review property invoices and ensure property checks are cut correctly

• Review delinquency weekly, including a detailed delinquency report as required.

• Responsible for taking on any action required to collect rents and provide training as needed.

• Monitor filings to the attorneys and to take timely action on eviction proceedings.

• Prepare all reports, analysis, and budgets in an accurate and timely manner. Convey this information to Regional Director of Property Management and VP of Property Services

• Review AME checklists and Monthly Accrual Checklists and ensure compliance with the process

• Working knowledge of Yardi – CRM, Elise AI as required

• Assure timely processing of GPR reporting and approval of invoices through Yardi by all team members

Marketing
• Review the weekly or bi-weekly marketing survey and questionnaire. Verify that the survey information is accurate

• Develop and implement sales and marketing plans to effectively maximize rents

• Monitor, direct, and regulate leasing activity and market rates to maximize occupancy

• Review proposed rent increases and market rents at a minimum monthly, advising Assistant

• Property Managers of pricing strategy and opportunities for adjusting rental rates

• Develop and implement appropriate rent renewal strategies

• Lead the lease up efforts with assistance from the Marketing Team

• Maintain an ongoing in-depth knowledge of the market, market rents, market trends and demographics to gain a competitive edge

• Support leasing and property staff to sustain at least 85% average on all shops

• Monitor ads and other marketing tools to ensure that the properties are maximizing leasing programs

• Assure all Fair Housing regulations are being met

• Review and implement leasing concessions when necessary

Service Operations
• Personally, inspect each property monthly including grounds, common areas, models and market-ready units

• Identify deferred maintenance, major repair and capital improvement work that will improve property performance

• Assist the Regional Director in obtaining competitive bids and proposals for work and services

• Examine turnover procedures for quality and timely completion of finished units. Implement changes as needed.

• Assist the Assistant Property Manager, Service Manager and Regional Director of Property

• Management on capital improvements and deferred maintenance projects and ensure all are completed on time and within budget

• Monitor work of contractors and report findings to the Service Director and Regional

• Directory of Property Management

• Ensure that each property has a safety program that is effective and proactive

Administrative
• Implement all policies and procedures in the Novo Properties P&P Manual. Ensure compliance as necessary.

• Review bid summaries, service contracts, vendor information and insurance documentation.

• Attend staff meetings and safety meetings, if applicable, for each property in the portfolio on a regular basis

• Produce quarterly written property inspections and determine appropriate action needed

• Standardize all property operations and initiate changes as needed

• Ensure compliance with the terms of the management agreements

• Ensure compliance with any other government requirement

Personnel Developement
• Interview and assist in selection of Assistant Property Managers and other site level positions

• Approve all new hires, status changes and terminations of property staff

• Assist and advise on coaching or actions plans for team members.

• Review any compensation changes and obtain Regional Property Director approval

• Review and evaluate all property positions

• Provide staff leadership and supervision which motivates employees and creates high morale by communicating expectations

• Provide training and supervision of Property Managers and other property team members.

• Constantly coach and mentor Property Managers. Make recommendations for future training needed.

• Meet with Regional Property Director weekly to discuss marketing, vacancies, budgets, personnel, maintenance and any other issues

• Provide ongoing feedback to team members with career development
• Monitor employee scheduling and missed punch forms. Review overtime and implement changes to keep at a minimum

• Review all employee shops and evaluations

• Prepare and conduct property meetings as necessary to review new policies and procedures, property objectives and problem solving

• Conduct regular employee one-on-one meetings

• Attend all required training classes

Requirements

• High school diploma or equivalent.

• At least 3-5 years Property Manager experience managing multiple sites or minimum 200 units

• Knowledge of commercial phone systems, copier, postage and fax machines

• Knowledge of Yardi, CRM, Elise AI preferred

• Proficient computer skills including Word, Excel and Microsoft Outlook.

• Customer service experience.

• Excellent English communication skills, both verbal and written.

• Bi-lingual, preferred

Additional Qualifications
• College degree (BA or BS preferred)

• Yardi, CRM, Elise AI experience or computerized accounting experience preferred

Benefits

• Medical
• Dental
• Vision
• 401(k) company match
• PTO 9 paid holidays and floating holiday.