Property Supervisor

Position Summary

The Property Supervisor oversees the day-to-day operations, financial performance, and regulatory compliance of an assigned portfolio of affordable and permanent supportive housing properties in San Francisco. This is a working supervisory role: you will manage and develop site-based Property Managers and their teams, hold the portfolio accountable to occupancy and revenue targets, ensure compliance across multiple funding sources, and partner closely with Resident Services, Maintenance, Asset Management, and Accounting.

We are looking for someone who is equally comfortable reviewing a budget variance report, coaching a first-year Property Manager through a difficult tenancy, and walking a building ahead of an inspection.

Key Responsibilities

Portfolio & Operations

• Supervise daily operations across an assigned portfolio, conducting regular site visits and property inspections to ensure buildings are safe, clean, well-maintained, and fully leased
• Drive occupancy performance: monitor vacancy and unit turnover timelines, waitlist management, referrals through Coordinated Entry, and lease-up activity
• Oversee rent collection, delinquency tracking, payment plans, and the notice process; ensure all actions are documented and legally compliant
• Partner with Maintenance on unit turns, work order response times, preventive maintenance schedules, and capital improvement projects
• Serve as escalation point for complex tenancy issues, resident grievances, habitability complaints, and emergency response

Compliance

• Ensure portfolio compliance with LIHTC (Section 42), HUD project-based programs, HOPWA, Continuum of Care, LOSP, and other applicable funding requirements
• Oversee income certifications, annual recertifications, and file quality; review files prior to submission and audit
• Prepare properties for and lead response to TCAC, MOHCD, HUD MOR, NSPIRE/REAC, and investor/lender inspections and audits, including corrective action plans
• Ensure adherence to the San Francisco Rent Ordinance, Fair Housing law, VAWA protections, and reasonable accommodation/modification procedures
• Maintain accurate records in [Yardi Voyager / RealPage / MRI / Boston Post] and ensure timely, accurate reporting

Financial Management

• Assist in the preparation of annual property budgets and monitor performance against them
• Review monthly financial statements, explain variances, approve invoices, and manage expenses within budget
• Monitor rent rolls, subsidy billing, and receivables; identify revenue risks early and act on them

People Leadership

• Hire, train, supervise, and develop Property Managers, Assistant Managers, and administrative and desk staff
• Set clear performance expectations, conduct regular check-ins and annual reviews, and address performance issues in coordination with HR
• Build a collaborative, trauma-informed team culture and ensure staff are supported in a demanding service environment
• Provide coverage and hands-on support at sites during vacancies, transitions, and crises

Collaboration

• Work closely with Resident Services and clinical/case management partners to support tenancy preservation and reduce evictions
• Coordinate with Asset Management, Accounting, Compliance, Human Resources, and Facilities
• Represent the organization with funders, city agencies, community partners, neighbors, and residents

Qualifications

Required

• 5+ years of progressive property management experience, including affordable housing
• 2+ years supervising staff, ideally multi-site
• Working knowledge of LIHTC and/or HUD project-based subsidy programs and recertification requirements
• Strong financial literacy: budgets, variance analysis, and rent roll management
• Proficiency with property management software (Yardi, RealPage, MRI, or Boston Post) and Microsoft Office
• Excellent written and verbal communication; ability to de-escalate and problem-solve under pressure
• Valid California driver's license and ability to travel between San Francisco sites
• Ability to work respectfully and effectively with residents from diverse backgrounds, including individuals with histories of homelessness, mental health conditions, and substance use

Preferred

• Experience in permanent supportive housing and familiarity with Housing First and harm-reduction practice
• Knowledge of the San Francisco Rent Ordinance, MOHCD, SFHA, LOSP, and local compliance requirements
• Certifications such as CPM, ARM, COS, TCS, HCCP, or SHCM
• Bachelor's degree in business, public administration, social work, or a related field, or equivalent experience
• Bilingual in Spanish, Cantonese, Mandarin, Russian, Vietnamese, or Tagalog

Working Conditions

On-site role based across the assigned portfolio with local travel between properties. Requires walking buildings, climbing stairs, and occasional after-hours or weekend availability for emergencies. Work environment includes buildings serving formerly homeless and high-acuity residents.

Compensation & Benefits

$50/hour annually, plus (medical, dental, and vision coverage)