Job DescriptionRemote positionShift: 6am-3pm ESTProton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians.#LI-RemoteResponsibilitiesTroubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers.Troubleshoot and resolve issues with supported client applications and related services.Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments.Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems.RequirementsAt least 2 years in a Tier II or System Administrator role is required.One‑year certificate from a college or technical school is a plus.Knowledge and experience with Windows Active Directory domains required.Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP.Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.BenefitsMedical, dental, vision, life insurance, and a health savings account.401(k) with up to 6% matching.Paid holidays, vacation and sick days.Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.#J-18808-Ljbffr
Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.
Our people are the key to our ongoing success. We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.
To learn more about what it’s like to work at Reynolds, please visit our blog at http://life.reyrey.com!