Prototype Solutions \u0026 Technical Support Technician

The Prototype Solutions & Technical Support Technician is responsible for the deployment, the operation, the maintenance, the continuous support of prototype equipment, test assets, and vehicle development projects. This role provides hands-on technical support to engineering teams and end users while ensuring the reliability and operational readiness of prototype systems.

She/he works closely with engineers, project teams, and stakeholders to support prototype development, testing activities, troubleshooting, and technical operations across multiple locations.

Key Responsibilities:

• Support engineers during design, development, integration, and validation phases of prototype projects.
• Procure, prepare, install, configure, and commission prototype hardware and equipment.
• Perform technical modifications, adaptations, repairs, and upgrades to maintain prototype functionality and availability.
• Prepare, operate, and maintain prototype vehicles, test benches, and associated equipment.
• Conduct technical testing, measurements, inspections, and first-level diagnostics.
• Travel between multiple sites within the region as required to maintain operational continuity and support deployed prototype assets.
• Provide Level 1 and Level 2 technical support to engineers, project teams, and end users.
• Troubleshoot electrical, electronic, and embedded systems issues and implement corrective actions.
• Document testing activities, maintenance actions, and technical findings.
• Contribute to the continuous improvement of prototyping tools, equipment, methods, and operational processes.
• Ensure compliance with safety procedures and company standards.

Basic Qualifications:

• Associates degree in Electronics/Electrical Engineering or a related technical field.
• Minimum of 2 years of experience supporting prototype systems, testing activities, laboratory environments, or embedded systems
• Valid driver's license with the ability to travel between customer, engineering, or testing sites.
• Authorization to work in the United States.
• Proficient with MS Office and Google Suite applications
• Must be able to work any shift. This is union mandated work
• Combination of workshops, laboratory, garage, prototype vehicle, and office environments.
• Frequent hands-on work with prototype hardware and test equipment.
• Occasional lifting of equipment and materials

Technical Skills:

• Strong knowledge of electrical, electronic, and wiring systems.
• Familiarity with embedded electronics and vehicle communication networks.
• Experience using automotive diagnostic and troubleshooting tools.
• Ability to perform technical measurements, testing, fault isolation, and root-cause analysis.
• Ability to read and interpret technical documentation, schematics, and wiring diagrams.
• Proficiency with standard computer tools and technical reporting systems.

Preferred Competencies:

• Ability to adapt quickly to changing projects and technical environments.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent troubleshooting and problem-solving abilities.
• Customer-focused mindset with a strong service orientation.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Strong attention to detail and commitment to performance and quality.
• Flexibility, mobility, and willingness to support urgent operational needs.

Work Environment:

• Combination of workshops, laboratory, garage, prototype vehicle, and office environments.
• Frequent hands-on work with prototype hardware and test equipment.
• Occasional lifting of equipment and materials.
• Regional travel required.