Risk Management Analyst Job Description:
We are seeking a proactive and detail-oriented Risk Management Analyst to support the Head of Risk Management. The role supports the full scope of the Division of Risk Management, including claims and third-party administrator oversight, insurance requirements for vendor contracts, billing, agency engagement, and ongoing improvements to the State's risk management program. The ideal candidate will build a working knowledge of the State's insurance program and grow into a trusted resource for agencies and leadership.
Key Responsibilities:
Manage claims activity with the State's third-party administrator, including approvals, denials, releases, and related TPA duties within delegated authority.
Prepare over-authority claim requests with supporting documentation for review and decision by the Head of Risk Management.
Monitor TPA service against the State's client service instructions and report claim trends and open issues on a set cadence.
Administer insurance billing, including premium invoicing, reconciliation, payment tracking, and allocation preparation.
Learn the State's insurance program, including property, auto liability, railroad liability, and medical malpractice, and be able to explain coverage to agency staff.
Review RFPs and scopes of work on an ad hoc basis and set appropriate insurance requirements, while helping improve the State's related processes and practices.
Serve as a point of contact for agency staff on routine claims, insurance requirement, and billing matters, and stay informed on broker communications and inquiries.
Maintain claim, policy, and billing records and respond to inquiries received through the Risk Management inbox.
Support the annual renewal process by gathering underwriting data and exposure information.
Support the Head of Risk Management on strategic initiatives.
Other duties as required.
Qualifications:
Two or more years of experience in insurance, claims, or risk management preferred.
Working knowledge of claims handling and common commercial insurance coverages.
Strong written and verbal communication skills.
Strong organizational skills and attention to detail, particularly with billing and records.
Ability to learn complex programs and follow established processes and authority limits.
Proficiency in Microsoft Office Suite, particularly Excel and Outlook.