Provider Documentation Coordinator

Provider Documentation Coordinator (Must be MN Resident)

Location: Remote
Schedule: Monday-Friday | 9:30 AM - 6:00 PM (supports MST & PST time zones)
Employment Type: Temp-to-Hire
Compensation: Competitive salary; benefits available during contract and upon conversion

Position Overview

The Provider Documentation Coordinator is responsible for supporting healthcare providersthrough documentation and evaluation processes required for medical necessity determinations and insurance reimbursement. This role serves as a critical liaison between providers, internal teams, and documentation systems to ensure accuracy, compliance, and timely completion of records.

This is a non-clinical, documentation-focused role ideal for professionals with experience in medical documentation, healthcare reimbursement, insurance authorization, or provider support. Candidates do not need prior experience working directly with Providers, but must be comfortable partnering with licensed providers and navigating payer requirements.

Key Responsibilities

• Coordinate and support provider documentation related to speech evaluations and medical necessity submissions
• Assist healthcare providers with insurance-required documentation, forms, and supporting records
• Provide proactive outreach, education, and clarification to reduce documentation delays
• Serve as a knowledgeable point of contact for documentation, reimbursement, and evaluation-related inquiries
• Promote standardized tools, templates, and workflows to improve documentation quality and approval rates
• Review records for completeness, accuracy, and compliance prior to submission
• Maintain detailed, HIPAA-compliant documentation of all provider interactions and actions taken
• Respond to inbound requests via phone, email, chat, and written correspondence with urgency and professionalism
• Ensure adherence to healthcare compliance standards, including HIPAA and FERPA as applicable
• Collaborate cross-functionally with customer service, medical funding, operations, and quality teams
• Track outcomes and identify documentation trends, risks, and process improvement opportunities
• Support continuous improvement initiatives related to provider experience and documentation accuracy
• Perform additional duties as assigned by leadership

Required Qualifications

• Bachelor's degree required
• 2+ years of experience in medical documentation, healthcare reimbursement, or medical funding
• 2+ years of customer service experience within a healthcare, clinical, or regulated environment
• Strong knowledge of medical documentation workflows and payer requirements
• Excellent written and verbal communication skills
• Proven ability to work independently and in cross-functional teams
• Strong attention to detail and documentation accuracy
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Demonstrated problem-solving and critical-thinking skills
• High level of professionalism when interacting with licensed healthcare providers
• Proficiency with Microsoft Office, CRM systems, and documentation platforms
• Experience with data entry, case management, or account coordination
• Track record of identifying inefficiencies and implementing process improvements

Why This Role

• High-impact provider-facing work without direct clinical responsibilities
• Mission-driven environment supporting patient access to care
• Collaborative, improvement-focused culture
• Opportunity for long-term employment and growth after conversion
• Exposure to healthcare reimbursement, compliance, and clinical documentation best practices