Provider Implementation Manager
Reporting to the VP of Network Success, the Provider Implementation Manager owns the end-to-end journey of new provider groups onto the Lantern network - from handoff through implementation and go-live - ensuring a smooth, surprise-free launch every time. You'll manage a portfolio of implementations at various stages, serving as the single point of contact who keeps each on a clear timeline, partners with Clinical, Claims, Analytics, and Member Experience, and works with Provider Success Managers to ensure clean handoffs. We're looking for someone who treats implementation as a discipline - building repeatable process, spotting risk early, and holding every stakeholder accountable - so every launch, whether the first or the fiftieth, gets the same rigor.
Location: Dallas, TX, or New York, NY - Hybrid schedule (3x in office per week)
Responsibilities:
- Own the full lifecycle of provider network implementations - new provider group and network roll-outs, file implementations, client renewals, and organizational initiatives - from contract execution through go-live, across all service lines.
- Lead the handoff from Network Growth, facilitating internal and client-facing calls covering referrals, claims, billing, and points of contact, while building and managing project plans and a tracking system to keep every launch on schedule.
- Confirm contract and specialist records are accurate, then send the official go-live handoff to the client and receiving Provider Success Manager once qualification and payment setup criteria are met.
- Continue qualification support for 30 days and monitor claims submission and payment accuracy for up to 90 days post-launch, partnering with Provider Success Managers on any issues.
- Serve as the primary point of contact for implementation projects and client customization needs, coordinating across departments to gather and meet requirements.
- Provide regular status updates to leadership on progress, risks, and milestones, and build strong client relationships grounded in a client-centric approach.
- Provide guidance across teams supporting provider implementation and network integration.
- Maintain and evolve the Network Implementation SOP, process flows, and templates so the team delivers consistently as volume and complexity grow.
- Own QA of all client launch deliverables and develop trackable metrics to measure launch success.
Requirements:
- Bachelor's degree and 5+ years of relevant experience, with a demonstrated ability to collaborate across multiple departments, manage various key stakeholders, and thrive in a matrixed organizational structure and a fast-paced, high-pressure, start-up-like environment.
- Excellent problem-solving, decision-making, organizational, and verbal/written communication skills, including strong attention to detail and the ability to multitask as a motivated, collaborative team player with a positive attitude.
- Proficiency with project management tools (e.g., Microsoft Project, Jira, Monday.com, Salesforce).
- Preferred: prior experience working directly with provider groups, practice administrators, or clinical operations teams, along with familiarity with provider credentialing, qualifications, or network enrollment workflows.
- Preferred: exposure to provider-facing technology platforms (portals, EMRs, or similar go-live environments) and prior management or influence experience with colleagues and/or associates.
Strong Candidates will:
- Move Fast: Acting with urgency to respond to client and business needs
- Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
- Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
- Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
- Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
- Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Compensation: Base salary range: $90,000-$110,000, depending on relevant experience, location, and qualifications.