Provider Relations Coordinator- Inbound

Why You'll Love This Role:

• Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
• Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
• Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
• Base Pay Range: $15.00 - $25.00

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

What You Bring to the Table:

• Education: High school diploma or equivalent.

• Experience:

• Prior customer service or high-volume call center experience required.

• Healthcare experience is a plus but not mandatory!

• Skills:

• Strong verbal and written communication skills.

• Exceptional organizational and multitasking abilities.

• Proficiency in Microsoft Office (Excel and Outlook).

• Comfortable working in a high-volume, fast-paced environment with various software programs.

Why Join EXL Health?

At EXL Health, your role is more than just a job-it's an opportunity to grow, learn, and make an impact.

• Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
• Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
• Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
• Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.

What's in It for You?

• Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry.
• The flexibility of remote work paired with the excitement of a fast-paced, rewarding career.

Ready to Be the Connection Providers Count On?

Take the next step in your career by joining EXL Health as a Provider Relations Coordinator. Apply today and help shape the future of provider support!

EXL Health - Where Passion Drives Progress.

• The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate''s skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

Your Day-to-Day Responsibilities:

As a Provider Relations Coordinator, you'll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
• Monitor and respond to internal and external emails within established service levels.
• Log and return voicemails within established service levels
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
• Respond to chat inquiries from providers with clarity and accuracy.
• Escalate unresolved issues to management and follow up as needed.
• Communicate and report any workflow or system issues to leadership.
• Consistently meet quality and productivity standards.
• Uphold HIPAA and confidentiality regulations in all interactions.

Your Day-to-Day Responsibilities:

As a Provider Relations Coordinator, you'll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
• Monitor and respond to internal and external emails within established service levels.
• Log and return voicemails within established service levels
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
• Respond to chat inquiries from providers with clarity and accuracy.
• Escalate unresolved issues to management and follow up as needed.
• Communicate and report any workflow or system issues to leadership.
• Consistently meet quality and productivity standards.
• Uphold HIPAA and confidentiality regulations in all interactions.