Provider Relations Manager
The American Equity Underwriters
Metairie, LA
Apply
JOB DETAILS
LOCATION
Metairie, LA
POSTED
30+ days ago
COMPANY SUMMARY
The American Equity Underwriters, Inc. (AEU) delivers specialized coverage and risk management solutions to waterfront employers across the United States. As an industry leader in U.S. Longshore and Harbor Workers' Compensation (USL&H), AEU also provides state act workers' compensation, Maritime Employers' Liability (MEL), marine general liability, and automobile liability for waterfront employers. AEU provides services such as claims handling, loss control, and underwriting, as well as longshore consulting and leadership training to help businesses protect their people and manage risk with confidence.
POSITION SUMMARY
The Provider Relations Manager is responsible for leading and managing provider engagement initiatives across assigned facilities and clinics. This role requires a strategic professional with strong leadership capabilities, excellent communication skills, and the ability to build and sustain long-term provider relations. The Provider Relations Manager will oversee and develop claims medical support specialists, ensure compliance with provider agreements, and foster an environment of continuous improvement in provider engagement programs. The primary objective of this role is to ensure clear communication of the provider programs, deliver high quality care for our customers, and foster seamless collaboration with provider partners.
KEY RESPONSIBILITIES
- Serve as the primary point of contact for assigned medical groups, addressing inquiries and resolving operational issues
- Facilitate provider onboarding, orientation, and training on systems, policies, and procedures
- Conduct regular outreach and site visits to maintain strong relationships and ensure alignment with organizational goals
- Monitor provider performance metrics and collaborate on improvement initiatives
- Support contract compliance and assist with updates or amendments as needed
- Collaborate with internal stakeholders (including managing directors, underwriting, claims) to resolve provider concerns and streamline processes
- Responsible for ensuring the maintenance of accurate provider records and documentation within internal systems
- Assist in the development of provider communications, newsletters, and educational materials
- Participate in cross-functional meetings to represent provider interests and share feedback
- Lead and mentor provider relations specialists to deliver exceptional service
- Represent the organization with confidence in meetings, presentations, and negotiations
- Ensure provider agreements are current, compliant, and aligned with business objectives
- Deliver impactful training and presentations to provider groups, reinforcing best practices
QUALIFICATIONS AND SKILLS
- 4+ years of experience in provider network management, case management, medical management, or a related healthcare field required
- 5+ years of provider relations, pharmaceutical/medical sales, account management, or business development experience preferred
- Demonstrated success in client-facing roles with strong presentation and negotiation skills
- Proficiency in Microsoft Office and the ability to manage multiple systems effectively
- Strong interpersonal skills with the ability to influence, persuade, and provide solutions
- Highly organized with excellent time-management skills
- Willingness to travel regularly to provider locations across local and national regions
EDUCATION/LICENSING
- Bachelor's degree in healthcare, life sciences, business, or another field relevant to healthcare operations or business management
- Advanced education or relevant certifications are a plus
WORKING ENVIRONMENT
- Full-time in-office position when not traveling
- Modern, comfortable office space
- Named one of the Best Companies to work for in Alabama for several consecutive years
- Collaborative, positive, and engaging company culture
- Strong tradition of corporate charitable promotion
About the Company
T